Forwarded to devs Plesk Advisor does not find SSL for Panel

[H.W.B]

TITLE:

Plesk Advisor does not find SSL for Panel​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx
Version 17.8.11 Update #10​

PROBLEM DESCRIPTION:

Hello,

In the Advisor it says on my server that the Plesk Panel is not secured,

In fact, it is. I have a Wildcard SSL certificate installed. On the browser this is confirmed (Save).

But the Advisor does not find this and want me to install a Let's Crypt Certificate.

I think this is a BUG.​

STEPS TO REPRODUCE:

Run the Advisor​

ACTUAL RESULT:

Look at the screenprint saying that the panel is not secured​

EXPECTED RESULT:

Showing that the panel is secured.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[IgorG]

From developers:

The problem was in the absence of an intermediate certificate in CA-bandle. We downloaded it from the Comodo site, added to the rootchain.pem file and now Plesk show correct ssl status.
But in the database everything remains the same. Therefore, if some reconfiguration occurs, the file will be overwritten and the problem will return.
That all was normal, the user needs to reinstall his certificate through UI Plesk. Do not forget to add an intermediate. In theory, an intermediate certificate must be issued by Comodo along with the main one. This needs to be clarified by the user.