Plesk and Mailenable: "Mailbox folder does not exist! it will now be created."

[RetoSca]

PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Windows server (2008 R2 & 2012 R2, Plesk 11.5.30 Update #44, MailEnable Professional 8.03

PROBLEM DESCRIPTION
Hello

We run several Windows server (2008 R2 & 2012 R2) with Parallels Plesk 11.5 and MailEnable Professional 8.03 and on every single one we have the same issue.
When we create an emailaccount in plesk it doesn't create the mailbox folder automatically. We always have to connect to the server, open the MailEnable Management tool and perform a doubleclick on the concerning emailaccount. Then it show this message:

"Mailbox folder does not exist! it will now be created."

After we pressed "OK" it creates the folder and everything works fine. If we create a new emailaccount in mailenable directly, it works.

It has got probably something to do with the permissions, but we didn't find a solution yet. There are no entries in windows event viewer.

Is this a known issue and can anyone help?

STEPS TO REPRODUCE
-

ACTUAL RESULT
Plesk doesn't create the mailenable mailbox automatically.

EXPECTED RESULT
Plesk should create the mailenable mailbox automatically.

ANY ADDITIONAL INFORMATION
-

thank you
Best regards
Reto



edit:

Solution from Parallels support (works!):

Cause:

Wrong paths to MailEnable in Windows registry.

Solution:

1. Stop all MailEnable services.

2. Changed values in registry to the actual path. In our case the value should be "D:\Mail Enable\Postoffices" .

HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Mail Root
HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Connectors\SF\Mail Root Directory
HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Services\POP\Mail Root Directory

3. Start all MailEnable service.


As described here:
http://kb.parallels.com/en/8759

 

[RetoSca]

Solution from Parallels support (works!):

Cause:

Wrong paths to MailEnable in Windows registry.

Solution:

1. Stop all MailEnable services.

2. Changed values in registry to the actual path. In our case the value should be "D:\Mail Enable\Postoffices" .

HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Mail Root
HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Connectors\SF\Mail Root Directory
HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Mail Enable\Mail Enable\Services\POP\Mail Root Directory

3. Start all MailEnable service.


As described here:
http://kb.parallels.com/en/8759