• We value your experience with Plesk during 2025
    Plesk strives to perform even better in 2026. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2025.
    Please take this short survey:

    https://survey.webpros.com/

Plesk atmail can not login

There is currently one symptom to the problem:

When you point the browser to webmail.example.com the login-box in the center of the site is blank. Normally, you would see some fields in this box. The box is rendered through an iframe, which is completely blank. It has no markup at all.

I have looked in both /var/log/apache2/error.log and /var/log/atmail/error_log. Nothing shows up in the logs that is related to the problem.
 
I'm have the same problem with Centos 5.6 Plesk 10.3.0.

In maillog i see:
Jan 24 14:00:26 host2 imapd: IMAP connect from @ [::ffff:127.0.0.1]INFO: LOGIN, user=example@domain.com, ip=[::ffff:127.0.0.1], protocol=IMAP
Jan 24 14:00:26 host2 imapd: 1327406426.717296 DISCONNECTED, user=exampe@domain.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=45, sent=418, maildir=/var/qmail/mailnames/domain.com/example/Maildir

At atmail access.log I see:
[24/Jan/2012:14:00:26 +0200] "GET /parse.php?file=html/login-light.html HTTP/1.1" 200 4193 "http://webmail.domain.com/index.php?error=auth" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.75 Safari/535.7"

Looks that error with authentification - "http://webmail.domain.com/index.php?error=auth"

But in web i didn't saw any error about wrong username or something else, just page reloads with login page. If i enter wrong pass, then i get error.
 
Last edited:
Back
Top