• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Plesk - AWS Route 53 - Mail problem

Q

Qhiliqq

Basic Pleskian
Server operating system version
Ubuntu 20.04.4 LTS
Plesk version and microupdate number
18.0.43 Update #1
Hi,

I'm migrated from a "old" server to a new one and also switched to route53 only for dns.
Plesk itself runs on hetzner.
The big problem is, all customers wrote me a mail that email doesn't work on mobile phones in cellular, wifi works.
I can't really figure it out and tested with a demo domain on the server, same problem.
So I switched back my demo domain to a other dns service and voila all mails coming through.
Route53 and the other dns service have exactly the same records.

What could be the problem?

Best regards
philipp
 
It would be valuable to know what error records appear in Plesk maillog when clients try to use mail when cellular connected.
 
There is no log, cause the clients aren't able to connect to the server.
They doesn't coming through.

"Unable to connect"

If I turn wifi on and flush the dns on my phone and router, everything works fine.
 
Strange. Do you assume that this maybe service provider's issue?
 
Maybe I got it...
Glue records missing on domain provider, maybe there is a loop and cellular mode stops it.
I'm testing now.
 
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