Issue Plesk can't forward mails anymore (mixing up recipient)

[Sebastian Zoller]

Hello,

since at least yesterday, i'm not receiving e-mails anymore.

I was offered Linux updates in Plesk, i approved them and all was fine (i tought!).

Now when I was waiting for an e-mail, i had a look into the logfiles:

> Feb 28 14:06:54 web postfix-local[7774]: cannot chdir to mailname dir
> srs1=+kqc=s-zoller.de==zk8z=rd
=werkstatt.motor-talk.de=return: No such file or
> directory
> Feb 28 14:06:54 web postfix-local[7774]: Unknown user:
> srs1=+kqc=s-zoller.de==zk8z=rd=werkstatt.motor-talk.de=return@zoller.it

It looks like postfix is mixing up the alias with the recipient domain and looks for it as recipient? The adress return@zoller.it does not exist.

I only use forwardings to my exchange postbox (simple mail forward), only family members use postboxes.

I already found this article about that problem:
Mail aliases do not work because of receive_override_options parameter

But neither in the main.cf nor in the master.cf I can find that parameter, so I can't uncomment it.

Do you have any idea?

Thanks a lot

Sebastian

 

[Sebastian Zoller]

Does nobody have an idea?
I cannot contact Plesk support as I recveived Plesk via Hetzner (reseller), the reseller told me that there is no support for Plesk...

 

[Mikhail Lapkin]

The article says to comment the string so since you don't have it in your config files you don't need to comment it.
I'd suggest check other *.cf files if there any.
For technical support there is an article in KB: How to get support directly from Plesk?