Issue Plesk Down after upgrade and sites in err_connection_timed_out

[andor]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

18.0.44

Hi everyone,

yesterday my wordpress sites in plesk are in ERR_CONNECTION_TIMED_OUT status.
Plesk is hosted in AWS EC2 and all the ports are open (ipv4 and ipv6).
Ping sites are ok.

After that I I tried to update the version but surely something has gone wrong and now login page goes in the redirect loop and login with cli redirect to /smb/web/view and page is blank. The only page I can view is /repair.

I can access ec2 in ssh.

Could anyone help me?
Thanks

 

[IgorG]

Have you tried to complete and fix upgrade with

# plesk repair installation

?

 

[andor]

Hi IgorG,

This is the answer that I get after the repair command

Bootstrapper repair finished.
Errors occurred while performing the following actions: fix Plesk packages permissions.
Check '/var/log/plesk/install/plesk_18.0.36_repair.log' and '/var/log/plesk/install/plesk_18.0.36_repair_problems.log' for details.

 

[IgorG]

Any related details from the mentioned logs?

 

[andor]

plesk_18.0.36_repair.log:

Bootstrapper repair finished.
Errors occurred while performing the following actions: fix Plesk packages permissions.
Check '/var/log/plesk/install/plesk_18.0.36_repair.log' and '/var/log/plesk/install/plesk_18.0.36_repair_problems.log' for details.
If you can't resolve the issue on your own, please address Plesk support.
SUCCESS: Upgrade step Plesk\Upgrade\Action_UpgradeExtensions was successfully done.
done

**** Product repair completed successfully.

STOP Bootstrapper 18.0.36 repair AT Thu May 26 07:43:49 UTC 2022

plesk_18.0.36_repair_problems.log is not present

 

[IgorG]

In initial post I see:

Plesk version 18.0.44

Why you have logs with 18.0.36 version? Have you completed upgrade procedure?

 

[andor]

previously I have a 18.0.36. I think that's why.
Yes,I believe I have completed the procedure