Issue Plesk Mail Outbox Problem

[İce Die]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

Version 18.0.57 Update #5, last updated on Dec 20, 2023 03:46 AM

Hello.

No mail is saved in Mail Outboxes in Plesk panel. I could see it on the panel before and now I can't see any of them. What could be the problem and how can I fix it?
Can you help me?

 

[Peter Debik]

From which application do you send emails and have you configured that application to store outgoing mails in the right folder, e.g. a "sent" folder that exists on the server?

 

[İce Die]

Hello.
It is used with Microsoft Outlook. I didn't make any settings for the outbox, I didn't make any settings before, but it appeared in the outbox.

What kind of settings do I need to make?

 

[Peter Debik]

One important setting in Outlook is the directory prefix (on IMAP connections), which should bei INBOX. It may need to be manually added to the existing mail account profile.

 

[İce Die]

Hello again I think the problem is in the server part, but I don't know how to solve it. I'm looking at the Outlook settings, in the outbox settings, the option to save sent mails to the server is checked.

 

[Peter Debik]

Please try to send an email from Roundcube webmail or Horde webmail, then check were these store the outgoing mail. They should have a "sent" folder. Once you have verified that the outgoing mail has been stored in a "sent" folder, go back to Outlook and check whether you see the same folder structure there.

 

[İce Die]

I just looked it up and yes, you're right. When I send mail through the server (Roundcube) it appears there. But it does not appear in Outlook. When I send from Outlook, it does not appear in the server section (Roundcube).

 

[İce Die]

When adding the mail to outlook, I added it by selecting Imap and now the mails appear on both sides. There is a problem when I add it as a popup.