Issue Plesk not send email

[andrewisi18]

good afternoon,

although everything is active on the plesk side and the smtp 25 door side, plesk does not send notification emails for password reset of registered users or any other automated emails from plesk

what could I do?

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Buon pomeriggio,

nonostante sia tutto attivo lato plesk e lato porta smtp 25, plesk non invia le mail di notifica per il reset password degli utenti registrati o qualsiasi altra mail automatizzata da plesk

cosa potrei fare?

 

[IgorG]

Any related details from Plesk mail log /var/log/maillog ?

 

[andrewisi18]

Good evening Igor, thanks for the reply.
Unfortunately I am new to plesk, how can I access the directories?



-------
Buonasera Igor, grazie per la risposta.
Purtroppo sono nuovo in plesk, come potrei accedere alle directory?

 

[Bitpalast]

You can either log in through SSH as the root user of your server and then check /var/log/maillog in Linux directly or you can install the "Mail Log Browser" extension from the extension catalog. Either way you need to be root or you need to be logged in a s "admin" in Plesk.

 

[andrewisi18]

Thanks

This are results

2022-03-19 00:50:23	postfix/smtp[161993]	EB2B011EEF2: to=<andrea@domain.com>, relay=mx01.ionos.it[217.72.192.67]:25, delay=0.09, delays=0.04/0.02/0.03/0, dsn=4.0.0, status=deferred (host mx01.ionos.it[217.72.192.67] refused to talk to me: 554-kundenserver.de (mxeue110) Nemesis ESMTP Service not available 554-No SMTP service 554-Bad DNS PTR resource record. 554 For explanation visit SMTP Error Messages of the IONOS Mail Servers - IONOS Help)
2022-03-19 00:50:23	postfix/smtp[161993]	EB2B011EEF2: host mx00.ionos.it[212.227.15.41] refused to talk to me: 554-kundenserver.de (mxeue012) Nemesis ESMTP Service not available 554-No SMTP service 554-Bad DNS PTR resource record. 554 For explanation visit SMTP Error Messages of the IONOS Mail Servers - IONOS Help
2022-03-19 00:50:22	postfix/qmgr[2623]	EB2B011EEF2: from=<psaadm@angolo.it>, size=857, nrcpt=1 (queue active)
2022-03-19 00:50:22	postfix/cleanup[161987]	EB2B011EEF2: message-id=<20220318235022.EB2B011EEF2@angolo.it>
2022-03-19 00:50:22	postfix/pickup[160243]	EB2B011EEF2: uid=998 from=<psaadm>
2022-03-19 00:50:22	plesk-sendmail[161977]	S161976: check-quota: stderr: SKIP
2022-03-19 00:50:22	plesk-sendmail[161977]	S161976: py-limit-out: stderr: PASS
2022-03-19 00:50:22	plesk-sendmail[161977]	S161976: py-limit-out: stderr: INFO:__main__:Setting 'X-PPP-Vhost' header to 'angoloetna.it'
2022-03-19 00:50:22	plesk-sendmail[161977]	S161976: add-from: stderr: SKIP
2022-03-19 00:50:22	plesk-sendmail[161976]	S161976: from=<psaadm@angolo.it> to=<=?UTF-8?Q?Andrea=?= <andrea@domain.it>>
2022-03-19 00:15:51	dovecot	pop3-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=167.94.138.45, lip=212.227.155.197, TLS: Connection closed, session=<punhU4bafp+nXoot>
2022-03-19 00:12:32	postfix/smtp[160885]	BA47011EE09: to=<andrea@domain.it>, relay=mx00.ionos.it[212.227.15.41]:25, delay=319567, delays=319567/0.01/0.02/0, dsn=4.0.0, status=deferred (host mx00.ionos.it[212.227.15.41] refused to talk to me: 554-kundenserver.de (mxeue012) Nemesis ESMTP Service not available 554-No SMTP service 554-Bad DNS PTR resource record. 554 For explanation visit SMTP Error Messages of the IONOS Mail Servers - IONOS Help)
2022-03-19 00:12:32	postfix/smtp[160885]	BA47011EE09: host mx01.ionos.it[217.72.192.67] refused to talk to me: 554-kundenserver.de (mxeue112) Nemesis ESMTP Service not available 554-No SMTP service 554-Bad DNS PTR resource record. 554 For explanation visit SMTP Error Messages of the IONOS Mail Servers - IONOS Help
2022-03-19 00:12:32	postfix/qmgr[2623]	BA47011EE09: from=<psaadm@angolo.it>, size=12578, nrcpt=1 (queue active)

 

[Bitpalast]

"554-Bad DNS PTR resource record. 554 For explanation visit SMTP Error Messages of the IONOS Mail Servers - IONOS Help)"

And have you visited

SMTP Error Messages of the IONOS Mail Servers - IONOS Help

Here you will find an overview of the error messages that our mail system issues when emails cannot be delivered to IONOS mailboxes:

www.ionos.com

for an explanation?

From that page:
"

554 Bad DNS PTR resource record​

Problem:

Email from your email server has been rejected because the PTR resource record (PTR-RR) of your IP address does not comply with IONOS policy.

Solution:

Switch from a dynamically assigned IP address to a fixed IP address.

Verify that the PTR-RR is the default generic entry of your provider. Assign your email server its own full domain name (FQDN)."

 

[andrewisi18]

Hello, thanks for the help

I could not get the plesk mail server to work, but using ionos smtp (the ionos webmail and mx parameters) the mails are sent and arrived successfully

I would like to understand, in case you decide to pass the mail to plesk (with roundcube or others) how to make everything work

Thanks so much for the help


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Buongiorno, grazie per l'aiuto

Non sono riuscito a fare funzionare il server di posta del plesk, però utilizzando smtp di ionos (la webmail e i parametri mx di ionos) le mail partono e arrivano con successo

Vorrei capire, nel caso decidessi di passare la posta a plesk (con roundcube o altri) come poter fare funzionare il tutto

Grazie veramente per l'aiuto

 

[Bitpalast]

You'll need to ask Ionos so that they explain to you how to set the correct PTR record for your server. PTR (reverse resolution) is something that needs to be set on a router, not in your server. I am not sure whether you can do that in your Ionos interface, but they will know.