plesk panel ISO files problem help

[mehmett]

Hi,

Here the ISO files, does not work. (Centos or ubuntu)

http://www.parallels.com/download/plesk/images/

Logs
---------------------------------------------
[root]# tail -f /home/plesk/autoinstaller3.log
Getting new version of Parallels Installer...
SourceUrl: original source url is http://autoinstall.plesk.com/Parallels_Installer
SourceUrl: fixed url is http://autoinstall.plesk.com/Parallels_Installer/
FileFetcher new object: target_dir=/var/cache/parallels_installer/, main_source_url=http://autoinstall.plesk.com/Parallels_Installer/
FileFetcher: get file (~empty)/parallels_installer_CentOS_6_x86_64.md5sum
File downloading parallels_installer_CentOS_6_x86_64.md5sum: 100% was finished.
FileFetcher: get file (~empty)/parallels_installer_CentOS_6_x86_64
File downloading parallels_installer_CentOS_6_x86_64: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Getting done, Parallels Installer is ready to restart.
Doing restart of Parallels Installer...


How can I solve this problem? Plesk why this team does not control. It was running before. Plesk 11.5 version does not work?

Thank you.

 

[IgorG]

What exactly does not work here? Could you please explain with more details?

 

[mehmett]

ISO files will not work. Hang. It was running before. Does not return a result. There are no results succeed or fail. Installation does not complete. You can try it yourself.

Hang

Doing restart of Parallels Installer...
wait wait wait. No result !

 

[IgorG]

Thank you for information. We have reproduced this issue and submitted corresponding request to developers (RT #1825003 for your reference)
Developers are working on it.

 

[mehmett]

Thank you. Problem solved ?

 

[IgorG]

ISO files will be fixed soon. At the moment you can use following workaround:

1. If autoinstaller is still running (immediately after OS installation) do:

# cp /home/plesk/autoinstaller3.log /home/plesk/autoinstaller3.log.orig; unlink /home/plesk/autoinstaller3.log ; ln -s /var/log/plesk-install/autoinstaller3.log /home/plesk/autoinstaller3.log

2. If autoinstaller has finished its work ( following command show empty string # ps afxww | grep parallels_installer | grep -v grep )

# cp /home/plesk/autoinstaller3.log /home/plesk/autoinstaller3.log.orig; unlink /home/plesk/autoinstaller3.log ; ln -s /var/log/plesk-install/autoinstaller3.log /home/plesk/autoinstaller3.log
# cp /home/plesk/functions.in /home/plesk/functions.in.orig
# vi /home/plesk/functions.in
[root@localhost plesk]# diff -u /home/plesk/functions.in.orig /home/plesk/functions.in
--- /home/plesk/functions.in.orig 2014-01-15 21:02:20.369055814 -0500
+++ /home/plesk/functions.in 2014-01-15 21:03:35.870108758 -0500
@@ -129,10 +129,10 @@
is_ok()
{
[ -f "/home/plesk/ok.flag" ] && return 0
- grep -rn 'Exit with success' $ai_log && return 0
- grep 'packages were installed successfully' $ai_log && return 0
- grep 'The installation was finished successfully' $ai_log && return 0
- grep 'The changes were applied successfully' $ai_log && return 0
+ grep -rn 'Exit with success' $ai_log && do_install_complete && return 0
+ grep 'packages were installed successfully' $ai_log && do_install_complete && return 0
+ grep 'The installation was finished successfully' $ai_log && do_install_complete && return 0
+ grep 'The changes were applied successfully' $ai_log && do_install_complete && return 0
return 1
}

 

[mehmett]

Thank you. This workaround worked. We expect ISO files seamlessly. As soon as possible.

 

[IgorG]

Updated ISO files are available now.

 

[mehmett]

Again same problem. ISO files not working. Error message ;
--------------------------------------------------------------
Parallels Plesk Panel installation has been interrupted.
After the server reboot, the installation will be started again.

See: /var/log/plesk-install/autoinstaller3.log

to get more information.

OS centos 64bit. Please help !

 

[IgorG]

Again same problem. ISO files not working. Error message ;
--------------------------------------------------------------
Parallels Plesk Panel installation has been interrupted.
After the server reboot, the installation will be started again.

See: /var/log/plesk-install/autoinstaller3.log

to get more information.

OS centos 64bit. Please help !

What happened after reboot? Any error messages from logs?