• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Plesk Panel not available anymore

M

Maria1

New Pleskian
After having some issues with my server mail program i read an article online where i though removing psa-courier-imap will resolve my mail problems.
Now nor my email is working but also i lost my plesk panel. Going to plesk ip address there's nothing anymore.
Checked my server and is printing i have plesk 11.0.9 installed but is nowhere to find. I try to install psa-courier-imap again but yum cant find it.

Everything working on the server including all sites are available on the web.
The only think i'm missing is the Plesk login page.

I wonder if you guys can give me some clues how to solve this issue without losing any data or sites on the server.

Any help will be great.


Thank you.
 
Try to run

# /usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair

If you have this file.
 
Run it and got this: (Don't really know what to do)

/usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair
Changing shell for popuser.
Shell not changed.
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
chown: cannot access `/usr/local/psa/admin/sbin/wrapper': No such file or directory

**** Product repair started.

===> Checking for previous installation ... not found.
Create user 'psaadm' and group 'psaadm'
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Create group swkey-data
Checking for the group 'swkey-data'...
Group 'swkey-data' already exists

Checking for the group 'swkey-data'...
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create Mail accounts
Checking for the group 'popuser'...
Group 'popuser' already exists

Checking for the user 'popuser'...
User 'popuser' already exists

Checking for the user 'mhandlers-user'...
User 'mhandlers-user' already exists

Trying to got legacy variables... done
Trying to save legacy variables... done
Checking for the system groups and users necessary for ftp server...
Checking for the group 'psaftp'...
Group 'psaftp' already exists

Checking for the user 'psaftp'...
User 'psaftp' already exists


Checking for the system groups and users necessary for Apache...
Checking for the group 'apache'...
Group 'apache' already exists

Checking for the user 'apache'...
User 'apache' already exists


===> Checking for the necessary system accounts
Checking for the system groups and users necessary for MySQL...
Checking for the group 'mysql'...
Group 'mysql' already exists

Checking for the user 'mysql'...
User 'mysql' already exists

Checking for the system groups and users necessary for admin server...
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Checking for the group 'psaserv'...
Group 'psaserv' already exists

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'apache'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Checking for the group 'psacln'...
Group 'psacln' already exists

Checking that /usr/local/psa/bin/chrootsh registered as login shell...
/usr/local/psa/bin/chrootsh already registered as a login shell

Create PPSB support group
Checking for the group 'psasb'...
Group 'psasb' already exists

Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'psaadm'... already there
Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'apache'... already there

===> Performing safe prep-install database actions

Setting the default locale
The default locale is set to en-US (ENGLISH, UNITED STATES)
===> Installing psa database
Trying to start service mysqld... mysqld (pid 1377) is running...
done
Trying to define valid mysql credentials... Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 1377) is running...
done
Trying to establish test connection... connected
done
Trying to check psa database... Trying to find psa database... version is 011009
Version is OK, no need to create psa database.
Trying to restart service mysqld... mysqld (pid 1377) is running...
Stopping mysqld: [ OK ]
Starting mysqld: [ OK ]
done
Trying to insert Hostname to the MySQL database... done
setsebool: SELinux is disabled.
Trying to generate default psa SSL Certificate... default certificate already exists
done
Trying to add header to file /etc/awstats/awstats.model.conf... file /etc/awstats/awstats.model.conf already contains required header
Trying to install PAM module... PAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 32 file(s)
calculated 2 position(s) to chown: cannot access `/usr/local/psa/admin/sbin/wrapper': No such file or directory
Click to expand...
 
Follow by this:

**** Product repair started.

===> Checking for previous installation ... not found.
Create user 'psaadm' and group 'psaadm'
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Create group swkey-data
Checking for the group 'swkey-data'...
Group 'swkey-data' already exists

Checking for the group 'swkey-data'...
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create Mail accounts
Checking for the group 'popuser'...
Group 'popuser' already exists

Checking for the user 'popuser'...
User 'popuser' already exists

Checking for the user 'mhandlers-user'...
User 'mhandlers-user' already exists

Trying to got legacy variables... done
Trying to save legacy variables... done
Checking for the system groups and users necessary for ftp server...
Checking for the group 'psaftp'...
Group 'psaftp' already exists

Checking for the user 'psaftp'...
User 'psaftp' already exists


Checking for the system groups and users necessary for Apache...
Checking for the group 'apache'...
Group 'apache' already exists

Checking for the user 'apache'...
User 'apache' already exists


>
Click to expand...
 
and this:

===> Checking for the necessary system accounts
Checking for the system groups and users necessary for MySQL...
Checking for the group 'mysql'...
Group 'mysql' already exists

Checking for the user 'mysql'...
User 'mysql' already exists

Checking for the system groups and users necessary for admin server...
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Checking for the group 'psaserv'...
Group 'psaserv' already exists

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'apache'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Checking for the group 'psacln'...
Group 'psacln' already exists

Checking that /usr/local/psa/bin/chrootsh registered as login shell...
/usr/local/psa/bin/chrootsh already registered as a login shell

Create PPSB support group
Checking for the group 'psasb'...
Group 'psasb' already exists

Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'psaadm'... already there
Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'apache'... already there

===> Performing safe prep-install database actions

Setting the default locale
The default locale is set to en-US (ENGLISH, UNITED STATES)
===> Installing psa database
Trying to start service mysqld... mysqld (pid 23093) is running...
done
Trying to define valid mysql credentials... Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 23093) is running...
done
Trying to establish test connection... connected
done
Trying to check psa database... Trying to find psa database... version is 011009
Version is OK, no need to create psa database.
Trying to restart service mysqld... mysqld (pid 23093) is running...
Stopping mysqld: [ OK ]
Starting mysqld: [ OK ]
done
Trying to insert Hostname to the MySQL database... done
setsebool: SELinux is disabled.
Trying to generate default psa SSL Certificate... default certificate already exists
done
Trying to add header to file /etc/awstats/awstats.model.conf... file /etc/awstats/awstats.model.conf already contains required header
Trying to install PAM module... PAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 32 file(s)
calculated 2 position(s) to change 'password' stacks
required 'password' stack(s) modified (in memory)
PAM configuration saved (directory="/etc/pam.d", file="/etc/pam.conf")
done
Checking that /bin/false registered as login shell...
/bin/false already registered as a login shell

Trying to add header to file /etc/xinetd.d/ftp_psa... file /etc/xinetd.d/ftp_psa already contains required header
Checking for ftp home directory for 'clients' group...
@psacln
'@psacln' is already in the /etc/ftpchroot

Trying to register service xinetd... done
Trying to restart service xinetd... xinetd (pid 23216) is running...
Stopping xinetd: [ OK ]
Starting xinetd: [ OK ]
done
Checking for the group 'psaadm'...
Trying to add supplementary group 'psaadm' for user 'sw-cp-server'... already there
Trying to register service xinetd... done
Setting the default locale
The default locale is set to en-US (ENGLISH, UNITED STATES)

===> Checking for previous installation ... not found.


===> Installing rbash
Checking that /bin/rbash registered as login shell...
/bin/rbash
/bin/rbash is already registered as login shell

Trying to define valid mysql credentials... Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 24760) is running...
done
Trying to establish test connection... connected
done

===> Installing Admin Server

ERROR while trying to chown root:psaadm /usr/local/psa/admin/sbin/wrapper
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

***** problem report *****
ERROR while trying to chown root:psaadm /usr/local/psa/admin/sbin/wrapper
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again
[root@VDS037 psa]# Changing shell for popuser.
q
-bash: Changing: command not found
[root@VDS037 psa]# Shell not changed.

Click to expand...
 
Anthis:

-bash: Shell: command not found
[root@VDS037 psa]# Changing shell for mhandlers-user.
g
-bash: Changing: command not found
[root@VDS037 psa]# Shell not changed.
y
-bash: Shell: command not found
[root@VDS037 psa]# chown: cannot access `/usr/local/psa/admin/sbin/wrapper': No such file or directory
>
> **** Product repair started.
>
> ===> Checking for previous installation ... not found.
> Create user 'psaadm' and group 'psaadm'
> Checking for the group 'psaadm'...
> Group 'psaadm' already exists
>
> Checking for the user 'psaadm'...
> User 'psaadm' already exists
>
> Create group swkey-data
> Checking for the group 'swkey-data'...
> Group 'swkey-data' already exists
>
> Checking for the group 'swkey-data'...
> Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
> Create Mail accounts
> Checking for the group 'popuser'...
> Group 'popuser' already exists
>
> Checking for the user 'popuser'...
> User 'popuser' already exists
>
> Checking for the user 'mhandlers-user'...
> User 'mhandlers-user' already exists
>
> Trying to got legacy variables... done
> Trying to save legacy variables... done
> Checking for the system groups and users necessary for ftp server...
> Checking for the group 'psaftp'...
> Group 'psaftp' already exists
e
>
> Checking for the user 'psaftp'...
> User 'psaftp' already exists
>
>
> Checking for the system groups and users necessary for Apache...
> Checking for the group 'apache'...
> Group 'apache' already exists
>
> Checking for the user 'apache'...
> User 'apache' already exists
>
>
> ===> Checking for the necessary system accounts
> Checking for the system groups and users necessary for MySQL...
> Checking for the group 'mysql'...
> Group 'mysql' already exists
>
> Checking for the user 'mysql'...
> User 'mysql' already exists
>
> Checking for the system groups and users necessary for admin server...
> Checking for the group 'psaadm'...
> Group 'psaadm' already exists
>
> Checking for the user 'psaadm'...
> User 'psaadm' already exists
>
> Checking for the group 'psaserv'...
> Group 'psaserv' already exists
>
> Checking for the group 'psaserv'...
> Trying to add supplementary group 'psaserv' for user 'apache'... already there
> Checking for the group 'psaserv'...
> Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
> Checking for the group 'psaserv'...
> Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
> Checking for the group 'psacln'...
> Group 'psacln' already exists
>
> Checking that /usr/local/psa/bin/chrootsh registered as login shell...
> /usr/local/psa/bin/chrootsh already registered as a login shell
>
> Create PPSB support group
> Checking for the group 'psasb'...
> Group 'psasb' already exists
>
> Checking for the group 'psasb'...
> Trying to add supplementary group 'psasb' for user 'psaadm'... already there
> Checking for the group 'psasb'...
> Trying to add supplementary group 'psasb' for user 'apache'... already there
>
> ===> Performing safe prep-install database actions
>
> Setting the default locale
> The default locale is set to en-US (ENGLISH, UNITED STATES)
> ===> Installing psa database
> Trying to start service mysqld... mysqld (pid 1377) is running...
> done
> Trying to define valid mysql credentials... Trying to establish test connection... connected
> done
> Trying to start service mysqld... mysqld (pid 1377) is running...
> done
> Trying to establish test connection... connected
> done
> Trying to check psa database... Trying to find psa database... version is 011009
> Version is OK, no need to create psa database.
> Trying to restart service mysqld... mysqld (pid 1377) is running...
> Stopping mysqld: [ OK ]
> Starting mysqld: [ OK ]
> done
> Trying to insert Hostname to the MySQL database... done
> setsebool: SELinux is disabled.
> Trying to generate default psa SSL Certificate... default certificate already exists
> done
> Trying to add header to file /etc/awstats/awstats.model.conf... file /etc/awstats/awstats.model.conf already contains required header
> Trying to install PAM module... PAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 32 file(s)
> calculated 2 position(s) to change 'password' stacks
> req
> PAM configuration
> done
> Checking that /bin/false reg
> /bin/false already
>
> Trying to add header to file /etc/xinetd.d/ftp_psa... file /etc/xinetd.d/ftp_psa already contains required header
> Checking for ftp home directory for 'clients' group...
> @psacln
> '@psacln' is already in the /etc/ftpchroot
>
> Trying to register service xinetd... done
> Trying to restart service xinetd... xinetd (pid 2378) is running...
> Stopping xinetd: [ OK ]
> Starting xinetd: [ OK ]
> done
> Checking for the group 'psaadm'...
> Trying to add supplementary group 'psaadm' for user 'sw-cp-server'... already there
> Trying to register service xinetd... done
> Setting the default locale
> The default locale is set to en-US (ENGLISH, UNITED STATES)
>
> ===> Checking for previous installation ... not found.
>
>
> ===> Installing rbash
> Checking that /bin/rbash registered as login shell...
> /bin/rbash
> /bin/rbash is already registered as login shell
>
> Trying to define valid mysql credentials... Trying to establish test connection... connected
> done
> Trying to start service mysqld... mysqld (pid 21974) is running...
> done
> Trying to establish test connection... connected
> done
>
> ===> Installing Admin Server
>
> ERROR while trying to chown root:psaadm /usr/local/psa/admin/sbin/wrapper
> Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again
>
> ***** problem report *****
> ERROR while trying to chown root:psaadm /usr/local/psa/admin/sbin/wrapper
> Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again
Click to expand...


Thank you for your time and help!
 
cannot access `/usr/local/psa/admin/sbin/wrapper': No such file or directory
Click to expand...

This file is a part of core Plesk package. Looks like that Plesk is completely broken and many important files are missing. I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
 
Thanks for all your help IgorG.
I'm waiting for a response from my server hosting company. If they can't do anything, i'll file a report as you advice above.


Again, thank you for time and help to this issue!


Best regards,
Maria
 
Hello Maria,
How about upgrading your plesk to 12. Shouldn't this naturally solve your problem ...
 
Hi Abdi,

I'm not sure if i can do this as everything is broken atm. I don't want to lose my data on the server.
However, my hosting company is looking at it now. I post updates once i know more.

Thank you!


Maria.
 
Hello Maria,

As a precaution also, its important that before doing anything in such situations to backup your server + copying the backup(s) away from it to another server (If you haven't already done this)

Just in-case your disc sectors get messed up ..
 
I need to open a support ticket but i can't find what kind of license i got for Plesk.
Anyone can help me where to login and find out these information?

Thank you,
Maria.
 
I managed to update to latest ver. of plesk. Looks like all working fine but all of the domains showing the default plesk page when accessed by http.
I thought a good idea is to remove and re-create a domain with the new PLESK but i get the same results!
All DNS are set right but i can't figure out what's going on.

Any ideas how to fis this issue please?


Thank you,
Maria.
 
I read an article in here about this issue. I did the following steps:



# /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair ===> OK (No errors at all)
# /usr/local/psa/admin/sbin/httpdmng --reconfigure-all ===> OK (No errors at all)
# service nginx restart ===> OK

I still have the default plesk page on all domains! :(


Thank you,
Maria.
 
I got this in my error_log file:

[Thu Feb 12 13:50:04 2015] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
 
Hello Maria,
What do you get when you run the command below on SHELL:

Code: 
grep "conf.d" /etc/httpd/conf/httpd.conf
 
[root@VDS037 ~]# # cd /grep "conf.d" /etc/httpd/conf/httpd.conf
[root@VDS037 ~]# -bash: cd: /grep: No such file or directory
-bash: -bash:: command not found

:(
 
Sorry, here's the right one.


[root@VDS037 ~]# grep "conf.d" /etc/httpd/conf/httpd.conf
# Load config files from the config directory "/etc/httpd/conf.d".
Include conf.d/*.conf
[root@VDS037 ~]#
 
Maria,

Normally the cause of domain names not resolving despite running the vhost re-generator & bootstrapper could be the missing connection between Apache and Plesk. (I have noticed this with a few clients who upgraded there systems manually)

Such an issue would have to investigated with eyes on the server ...
https://secure.jolis.net/packages.php?tid=47
 
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