Issue Plesk send email to root

[NaN-Edi]

Server operating system version

Debian 10.13

Plesk version and microupdate number

18.0.49 Update #2

Hi

2023-01-20 06:32:15 PST ERR msmtp [28863] host=smtp.xxx tls=on auth=on user=postadmin@xxxx from=root@sr1.xxx recipients=root smtpstatus=501 smtpmsg='501 Invalid command or cannot parse to address' errormsg='recipient address root not accepted by the server' exitcode=EX_DATAERR

I see this error every day at the same time.

Have you ever seen this type of error in the Log Browser?

I only installed an External SMTP Server.

How do I change this root to my email address?

Thanks

 

[n0fear]

Did you find a solution?

 

[djovanov]

Hello same for me for some mails. Anyone founded a solution ?

 

[norman_genira]

well, i did had the same problem.


try to edit /etc/aliases

there you can set the sender address from user root to another, accepted address:

f.e.:

root: hostmaster@yourdomain.com

-> means every mail from sender root will be redirectet to the given alias and use this alias as the sender address.

thats how i fixed this problem for me (plesk obsidian

after editing the aliases file just tell your terminal: sudo newaliases

joshua

 

[Sebahat.hadzhi]

As Joshua pointed, the issue is caused because root user alias is not defined in the system-wide aliases and consequently system notifications emails are not delivered on the Plesk server when using an external mail service. You can also try updating the email through the GUI:

1. Navigate to Plesk > Profile & Presence.
2. Make sure that administrator e-mail address is specified in Email Address field and press Apply.