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  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Question Plesk Technical Reports... where is the report sent?

M

MicheleB

Regular Pleskian
I've a problem with the updating process, it's impossibile to install the last 18.0.23 version (I've the 18.0.21 #5).
I've tried to send a request with "technical report" attached using "Tools & Settings -> Assistance and Troubleshooting -> Support" but if I click "next" after generated the report (with ID to identify it), I'm redirected to the support page of my hosting provider and not to the Plesk's support.

2020-01-26_11-53-29.png

So, is a normal behaviors?
How can I send a request directly to the Plesk help desk?
Thanks.
 
Last edited:
support.plesk.com

How to send a Plesk technical report and get its ID

Applicable to: Plesk for Linux Plesk for Windows Question How to send a Plesk technical report and get its ID? Answer A Plesk technical report can be sent either via Plesk or a command-line in...
support.plesk.com support.plesk.com

support.plesk.com

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...
support.plesk.com support.plesk.com
 
Hello Igor,
thanks for information, I'll evaluate whether to pay this extra support in addition to what I already pay with my hosting provider.
A little "privacy" question (for GDPR)... where the "Plesk technical report" that I generated yesterday using Plesk (first above link) was sent? Russian Plesk office or my hosting provider that manage the licence?
 
Note: The technical report does not contain any private data, only technical information. Therefore it doesn't matter where they are stored. We have datacenters in different countries, not only in Russia.
 
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