• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Plesk upgrade problems

spaceout

Basic Pleskian
I've been using Plesk now since version 5 now and although I don't seem to experience many of the really bad bugs I've read about during the upgrade process, there are a couple that occur pretty much every time and I just dont understand why they haven't been fixed yet.

This is the most annoying bug that I've encountered. Almost every single upgrade since Plesk 5 has given me seemingly random cgi permission errors for many domains. It appears to effect scripts that need to write to a file. The file that is being written to always loses write permission. At first I thought it was effecting all folders/files that were chmod 777. However, it seems to only effect some and not others. Is there a fix for this that I've missed? I've read dozens of posts from people who have had this same problem.

This last upgrade to 7.5.2 brought on a new problem for me that I haven't seen before. I have an e-commerce client that uses CyberSource for payment processing. After the upgrade, the CyberSource module that was installed on the server quit working. I've tried re-installing and it doesn't seem to work. I get the following error:

"Can't load '/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/auto/cybs/cybs.so' for module cybs: libspapache.so: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/XSLoader.pm line 83"

The error says that it can't load "'/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/auto/cybs/cybs.so" yet that file is there. Any ideas on this one?
 
This happened to me when I moved the cybs directory after compiling.

In the new location, if you do "make clean" then "perl Makefile.PL; make; make install" the error goes away.
 
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