Issue PMM Exception ascii codec can't decode

[HoracioS]

Hello,

When migrating from Plesk to Plesk (both are #12.5) I received the following error:


|- Client 'xxxxxx'
| |
| |- Subscription 'xxxxx.com'
| |
| |- Auxiliary user 'xxxxxxxx@xxxxx.com'
| | |
| | `- error: Failed to create auxiliary user on target panel. After migration customer won't be able to login with 'xxxxxxxx@xxxxx.com' login to the panel.
| | Exception: 'ascii' codec can't decode byte 0xb5 in position 3: ordinal not in range(128)
| |
| |

How to fix it?

Many thanks in advance + Best regards,
Horacio

 

[IgorG]

I suppose that there is non-ascii symbol in the password. On source server reset passwords for the users mentioned in error message: 'xxxxxxxx@xxxxx.com' at Subscriptions -> xxxxx.com -> Users

 

[HoracioS]

No, the server has 200 accounts and they do not have any NON-ASCII symbols.

Best regards,
Horacio

 

[Aleksey Filatev]

Hello!

Could you please check, only one auxiliary user affected by this problem, or many?

Anyway, could you please find piece of debug log around line '''ascii' codec can't decode byte 0xb5 in position 3" and send it to me? There must be an error stack trace with noted lines of source code there this error occurs. Probably we can provide you a hot fix for this issue.