[PPP-15907] Additional FTP users

[SamirM]

Hi,

I run CentOS 6.6 with Plesk 12.0.18 , and seem to have a strange issue.
I cant add additional FTP users, the icon for selecting the Home directory is missing, and even if i manually type the directory it doesn't allow me to add the FTP user.
The subscription has the ability to add more ftp users, anyone facing this issue and knows how to resolve, kindly do suggest what to do...

Samir

 

[IgorG]

Could you please post screenshot here?

 

[SamirM]

here are the screen shots

 

[EvgenyPM]

Hi, SamirM!

I cant add additional FTP users, the icon for selecting the Home directory is missing, and even if i manually type the directory it doesn't allow me to add the FTP user.

We confirm that this is a bug (the bug ID for your reference: PPP-15907).

Thank you for reporting!

 

[SamirM]

so i can open a ticket with Plesk Support and i wont be charged for it???

 

[EvgenyPM]

so i can open a ticket with Plesk Support and i wont be charged for it???

What do you waiting for from the ticket? Our support service doesn't fix bugs.

 

[SamirM]

ok, so how is this going to get resolved.......

 

[EvgenyPM]

ok, so how is this going to get resolved.......

Fix for this bug will be delivered with one of the upcoming updates as it happens for any other confirmed bug.

 

[SamirM]

Thnx Evgeny