Question problem with notifications - Subscription expiry warning

[pixelup]

Server operating system version

Ubuntu 20.04.6 LTS - Plesk Obsidian v18.0.72_build1800250915.05 os_Ubuntu 20.04

Plesk version and microupdate number

Version 18.0.72 Update No. 3

Hello,
I regularly receive email notifications for the following items:
- Subscription expiry warning
- Successful automatic renewal of SSL certificates! (customer digest)

However, for the past few days, I have not been receiving notifications regarding "Subscription expiry warning" (even though I do have hosting accounts that are affected), but I am still receiving notifications for Successful automatic renewal of SSL certificates! (customer digest)".

Notifications for future expirations are configured as follows: Send expiry warnings: 30 days
I have Version 18.0.72 Update No. 3

Does anyone happen to know how to fix this problem?
Thank you for your help.

 

[Sebahat.hadzhi]

Hello, @pixelup . Could you please check the mail logs for the recipient email address:

cat /var/log/maillog | grep user@domail.tld

 

[pixelup]

Thank you for your reply.
When I look at the logs, the emails have been sent, but none of them correspond to the "Subscription expiry warning".

I would like to reiterate that I am receiving the "Successful automatic renewal of SSL certificates! (customer digest)" emails, but not the "Subscription expiry warning" emails that I usually receive between 6:30 and 7:40.

I have updated Plesk in the hope that this will resolve the issue.

Oct 18 07:43:04 test-up postfix/pickup[107644]: AC9C21C80329: uid=997 from=<plesk@test-up.net>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: AC9C21C80329: message-id=<20251018054304.AC9C21C80329@web.test-up.net>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: AC9C21C80329: from=<plesk@test-up.net>, size=12351, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120888]: AC9C21C80329: to=<webmaster.test@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.15.27]:25, delay=0.94, delays=0.35/0.01/0.09/0.48, dn=2.0.0, status=sent (250 2.0.0 OK 1760766185 5b1f17b1804b1-4715495cbcfsi8969495e9.51 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: AC9C21C80329: removed
Oct 18 07:43:04 test-up postfix/pickup[107644]: B00651C80327: uid=997 from=<plesk@test-up.net>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: B00651C80327: message-id=<20251018054304.B00651C80327@web.test-up.net>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: B00651C80327: from=<plesk@test-up.net>, size=12338, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120896]: B00651C80327: to=<contact@test-up.net>, relay=ASPMX.L.GOOGLE.COM[173.194.76.27]:25, delay=0.82, delays=0.33/0.02/0.07/0.4, dsn=2.0.0, statussent (250 2.0.0 OK 1760766185 ffacd0b85a97d-427ea5a2996si758979f8f.24 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: B00651C80327: removed

 

[Sebahat.hadzhi]

Thank you. Although you are successfully receiving the SSL certificate notifications I still wanted to confirm if there are any failures. Can you confirm which options are selected for this particular notification in Tools & Settings > Notifications?

 

[pixelup]

Hello, here is a screenshot of the settings page for PLESK notifications.
Following the Plesk update on Friday 24th, I received the "Subscription expiry warning" email at 09:07 on the 25th, the header of which you will find below. However, on 26/10 or today, I have not received anything.

X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Delivered-To: contact@pixel-up.net
Received: by 2002:a05:6022:1192:b0:e3:5cb6:6729 with SMTP id ch18csp243465lab;
Sat, 25 Oct 2025 00:07:59 -0700 (PDT)
X-Google-Smtp-Source: AGHT+IEOKqGs2fBEPDUV/SbKbW7v4DKg14kE7geSqkFVyyZ0djhrRg2V1GwT9oeZOWaAvThHq2NP
X-Received: by 2002:a17:907:6ea0:b0:b0a:aa7e:a191 with SMTP id a640c23a62f3a-b6d6ffc03b1mr582659066b.57.1761376078918;
Sat, 25 Oct 2025 00:07:58 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1761376078; cv=none;
d=google.com; s=arc-20240605;
b=WEMA65n1jGr3ux//h7M3mrQdfWZZajmQo0tR1Avz38HVgXQ7CyrYue2mNbPj6dWUqz
NISt0GpOQh3o5/gmdNfKsWa7RM/aQicaeejbWs/pVC63YPNKRJSihBVrHPHukF6PA6zS
QjCQuxH1WTYW+/dXA7ekhszsrOoqjFR1pe2b3AuldsXj9/YDTDzddN2L+tPzd0fmcr0W
x5WvhhNZ5+F9uDXa1QZILZNMCnFG2JryCmhFUL/mztj2bfd/yj+Jb3S7NzMfmtwdsR+i
lMhXZ26UgHxm9VVB7MO1XhTZwRmtr1F9jglG2DRKpQqa+KhTqK4Rcm/qTg0kL0cl3ifC
1c5g==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;
h=message-id:content-transfer-encoding:mime-version:reply-to:sender
:from:date:subject:to;
bh=PWhhWkGUk06aYOhoJjR4yo2Af9Td6p/3gCdaIZKpAnU=;
fh=nvG6lxgxN+pp705DS5B7vvLZlSIk0k3NMDfrXHDUoCI=;
b=YFGV0LG/Ou2CUg9gKFASOU0UHgZXs+exwchWckprK96eNxb+z8m7sGKTUpOlIbyKFx
6XDrHYs+7ItwpOdXJwacdZ4nXIJg124iv1n0fMJYrputYz3Ly+oAIkj8TZn91qnTxcvU
KTWOhxzGiV60tSG2RUZ+fkyQH5a/DUtrCla7TcMOY+ek0WbomvpgOJ82c/5zJX9/nv7S
u0UaXKDn8HxvbFhTtF8PBAfVy4tEMuuH3/BiUdCsVIoI+2YPy9d/87ZrCOCjcdeTyzXr
FkX9WPkAkSpC9W95e1yLzhNqabAMyuGiCqO+Nyx0WaqKsvXv6kZric2W2Kx3rY1mRFV0
tqHQ==;
dara=google.com
ARC-Authentication-Results: i=1; mx.google.com;
spf=pass (google.com: domain of plesk@pixel-up.net designates 62.210.11.136 as permitted sender) smtp.mailfrom=plesk@pixel-up.net;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pixel-up.net
Return-Path: <plesk@pixel-up.net>
Received: from web.pixel-up.net (web.pixel-up.net. [62.210.11.136])
by mx.google.com with ESMTPS id a640c23a62f3a-b6d876f53cbsi56735366b.660.2025.10.25.00.07.58
for <contact@pixel-up.net>
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Sat, 25 Oct 2025 00:07:58 -0700 (PDT)
Received-SPF: pass (google.com: domain of plesk@pixel-up.net designates 62.210.11.136 as permitted sender) client-ip=62.210.11.136;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of plesk@pixel-up.net designates 62.210.11.136 as permitted sender) smtp.mailfrom=plesk@pixel-up.net;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pixel-up.net
Received: by web.pixel-up.net (Postfix, from userid 997)
id 986D41C82B49; Sat, 25 Oct 2025 09:07:58 +0200 (CEST)
To: =?UTF-8?Q?pixelup?= <contact@pixel-up.net>
Subject: =?UTF-8?Q?<pixel-up.net>=20Notification=20domaine:=20Le=20ou=20?=
=?UTF-8?Q?les=20domaine(s)=20vont=20bient=C3=B4t=20expirer?=
Date: Sat, 25 Oct 2025 09:07:58 +0200
From: plesk@pixel-up.net
Sender: <plesk@pixel-up.net>
Reply-To: plesk@pixel-up.net
X-Mailer: =?UTF-8?Q?PHP/8.4.12?=
MIME-Version: 1.0
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: 8bit
Message-Id: <20251025070758.986D41C82B49@web.pixel-up.net>

 

[Sebahat.hadzhi]

Thank you for the update and confirmation. Please try temporarily enabling the debug mode in Plesk and examine the entries logged at /var/log/plesk/panel.log for any warnings and errors.

 

[pixelup]

Sorry for my late reply. So I activated debug mode for a day, but what should I look for in it, as there is a lot of information?

 

[pixelup]

In the analysed logs, there is no trace of:

• Failed to send subscription expiry warning
• Unable to send email
• SMTP error
• mail handler unavailable
• subscription expiry
• notification failed

 

[Sebahat.hadzhi]

Thank you for the update and confirmation. Unfortunately, I am not sure what might be causing this specific issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to:

• https://support.plesk.com

If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with them and they can forward it to our team for further processing.If the reseller does not provide support, here is an alternative to get support directly from Plesk:

• https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk