Issue Problem with planned backups

[Frank Oltmanns-Mack]

Hello,
I have migrated to Plesk Onyx 17.0.17 from 12.5. To migrate i took the following steps:

1. My hoster is providing me a vServer with a Virtuozzo Container
2. I used a plain Plesk installation with Ubuntu 16.04 LTS beneath
3. After that i restored my backup which i did in 12.5.
4. There were some tasks i needed to do to get everything running

Now Plesk is running fine but i also scheduled a backup task which should backup everything to a FTP. The backup is scheduled to run at 3 am. But there are no backups done. I see the /etc/cron.d/plesk-backup-manager-task trying to run in the /var/log/syslog but no error code is given.
In plesk i see the scheduled task just fine.

Can anyone maybe help me to look for additional logs where i can find the problem or has anyone a solution why the backup task is not run? I tried every knowledge base article i found about the topic. Hence the reset "Last Run" date in the Plesk DB.

 

[IgorG]

Try to check backup logs https://support.plesk.com/hc/en-us/articles/213403509#backup and find something useful there.

 

[Frank Oltmanns-Mack]

I tried to check them but there are no logs created. It seems as if the the backup process is not really started.

 

[Frank Oltmanns-Mack]

Seems as if nobody knows how to fix that problem. My hosting provider is now looking into the issue. If i get an answer from them i will update this entry.

 

[Frank Oltmanns-Mack]

Ok, since my hoster isn't able to help me i tried some more troubleshooting. When i try to run the backupmng manually nothing seems to happen.

root@xx:~# /opt/psa/admin/sbin/backupmng
root@xx:~#

 

[Frank Oltmanns-Mack]

Ok, it seems i have found the problem. After reading some knowledgebase entries i set the last_run field in the database to empty with the following command:

update psa.BackupsScheduled set last='' where obj_id=1; update psa.BackupsScheduled set last='' where obj_id=1;

That seems to have broken the backup process. After resetting the date to a real date now the manual run is going through fine. I have scheduled a backup know and will test if the scheduled run is doing fine also.