• We value your experience with Plesk during 2025
    Plesk strives to perform even better in 2026. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2025.
    Please take this short survey:

    https://survey.webpros.com/

Problem with using Backup-Function with private FTP-Server

E

expone

Guest
Hi!

I have an private ftp-server (BFTP).
Since I got this for the backup function to use, makes Plesk problems.

When I clicking on Backup-Icon of a Customer, plesk is loading few minutes and cancel loading with message "
Please wait while retrieving information about FTP repository". But no time brings improvement.

The FTP Server ist on a german ADSL2+ Connection (16.000 kbit Download; 1.024 kbit Upload). The access is completly possible when i connect via SHell-FTP-CLient of my Plesk-Server.

Whats the probleme and what can i do to fix them?
 
Back
Top