Issue Reset spam policy

[JogoVogo]

Server operating system version

os_CentOS 7

Plesk version and microupdate number

Plesk Obsidian v18.0.48_build1800221104.03

Hi all, when I try to reset the spam setting I get the following message:

 

[IgorG]

Try to repair mail and database settings first with

# plesk repair mail
# plesk repair db

 

[JogoVogo]

Yes I have already done that, but it did not remedy the situation.

One strange thing under summary (Plesk Email Security) I see thousands of email addresses that are not assigned to any user in the system.

For example:

srs0=p2+h=4d=askolsers.hz.cz=eshiddl@placeholder.de 0 0 0 0 1 0
srs0=p2dt=4m=eu-west-1.amazonses.com=0102018511576b04-93d351e9-bb5f-4d59-941f-5283a3048405-000000@placeholder.de 0 0 0 1 0 0
srs0=p7og=4e=gmx.de=derhuicks@placeholder.de 0 0 0 1 0 0
srs0=pagp=4a=freelance-market.de=news@placeholder.de 0 0 0 1 0 0
srs0=pe2t=4h=placeholder.de=plarttner@placeholder.de 0 0 0 4 0 0
srs0=pavo=4r=berg-dach-schiefer.de=aberg@placeholder.de 0 0 0 1 0 0
srs0=pb9c=4i=koeln.de=angelo@placeholder.de 0 0 0 1 0 0
srs0=pbfr=4m=eu-west-1.amazonses.com=01020185110af64f-523453ac-b9ac-49cf-a708-2d158dc27bd5-000000@placeholder.de 0 0 0 1 0 0
srs0=pbhv=4s=icloud.com=placeholder@placeholder.de 0 0 0 1 0 0
srs0=pcbd=4o=web.de=y.guese@placeholder.de 0 0 0 1 0 0
srs0=pchn=4r=ml-cgn01.ispgateway.de=fortbildung_kita-fortbildung.com-bounces+kita-elisabeth=placeholder.de@placeholder.de 0 0 0 1 0 0
srs0=pdgt=4h=ml.vn.va=newsletter-de@placeholder.de 0 0 0 1 0 0
srs0=pdlw=4e=elektro-oppenau.de=info@placeholder.de 0 0 0 1 0 0
srs0=oom6=4o=rp.mailing4.dhl.de=nr244@placeholder.de 0 0 0 1 0 0
4207geoff@placeholder.comkmw 1 0 0 0 0 0
srs0=onmx=33=nokopolsky.radio.am=azqokvq@placeholder.de 0 0 0 0 1 0
srs0=nz6c=34=hhlkoj.ru=mpx@placeholder.de 0 0 0 0 1 0
srs0=o5ia=4g=smtp.shop-apotheke.com=bounces-51415126-now=shop-apotheke.com@placeholder.de 0 0 0 1 0 0

 

[JogoVogo]

Where do these entries come from that are displayed here and in which database are they stored?

90% are from one domain, and there are more every day...

Help!

 

[JogoVogo]

One email address gets extremely much spam.

No matter how strong (1) the filter is set the spam goes through.
How can I make the antispam settings for individual emailboxes?

 

[Maarten]

You can set a custom threshold for each mailbox via:

Subscription -> Websites & Domains -> Mail Accounts

Click on the mailbox's "Settings" link to change the spam settings.

 

[JogoVogo]

Hi,

this is not possible because Plesk Email Security is installed.

Somehow this is not so happily solved

 

[Maarten]

I've checked this on a server that has PES installed.

You should see the Settings links on the overview of the email accounts:

 

[JogoVogo]

Hi,

you are right, I have tomatoes on my eyes...

 

[Maarten]

It's not your fault; it's the weird place of the Spam settings. They should have used a tab for these settings, like in the Plesk UI without PES.

 

[Maarten]

Can I mark this thread as resolved, or do you still have issues resetting the spam settings, as you asked in the first post?

 

[delaosa]

Try to repair mail and database settings first with

# plesk repair mail
# plesk repair db

Good day:

After plesk repair mail and db with all OK I click on reset button in "Reset Spam policy" and it shows the error: The domain part of the email is invalid... ¿Any suggestions? Thank you.

 

[Peter Debik]

@delaosa Please contact Plesk Technical Support on this. It will not be possible to fix it by forum discussion.

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[oliverweidel]

Hi delaosa, do you have a solution for this error message?

Good day:

After plesk repair mail and db with all OK I click on reset button in "Reset Spam policy" and it shows the error: The domain part of the email is invalid... ¿Any suggestions? Thank you.

View attachment 23167

 

[delaosa]

Hi delaosa, do you have a solution for this error message?

Hi oliverweidel

I contacted plesk support at https://support.plesk.com/ and they reinstalled the extension to apply a hotfix.

"After reinstalling the extension and applying the hotfix on the file /usr/local/psa/admin/plib/modules/email-security/library/Policies.php, the Reset SPAM policy button doesn't fail anymore.
Please note that all the stats were reset during the reinstallation."

 

[Peter Debik]

@oliverweidel Please contact Plesk support staff. This issue does not have a standard solution, it can only be fixed on a case-by-case basis at this time. The solution applied for @delaosa might not necessarily be the same that is required for you.