Resolved Roundcube ERROR: Connection has been rejected (111)

[Dennis de Jong]

Dear Plesk,

When a customer of us try to change his password in Roundcube it gives him or her the following error:

Translated text:

An error has occurred!
New password cannot be saved;
connection error;

The log of Rouncube gives me the following error when I try to change the password in Roundcube:

ERROR: Connection has been rejected (111)

I don't know what goes wrong and what I need to do to fix this problem, on other Plesk versions of our servers the password change works. But on this one it won't work.

When I try to Google on it, I can't find much about it, the only thing I found is some kinda bug in Plesk. But I don't know if it has something to do with my error.

Please let me know!

Cheers,
Dennis

 

[UFHH01]

Hi Dennis de Jong,

I have the feeling, that you hit a current bug:

=> Unable to change password in Roundcube​

Could you pls. check with the provided steps to reproduce from the KB - article?

 

[Dennis de Jong]

Dear UFHH01,

I followed the KB - article with the following results:

[root@ds01 ~]# /usr/local/psa/admin/sbin/poppassd
200 poppassd hello, who are you?
john.doe@example.com
500 Username required.

john.doe@example.com > stands for a customer email and domain like info@domain.com. I tried some customers in the example but it still give me the "Username required".

Does this mean the username of the Plesk user or something else?

Cheers,
Dennis

 

[UFHH01]

Hi Dennis de Jong,

actually, I just tested the "Password - change" options for Roundcube on several servers and couldn't reproduce your described issues there.
Could you pls. add your current used operating system and the current used Plesk version ( incl. #MU ) ?

Afterwards, could you pls. confirm, that you don't use additional Roundcube plugins, which might interfere with the built-in ability to change passwords over "poppassd" ?

 

[Dennis de Jong]

Dear UFHH01,

OS: CentOS Linux 7.4.1708
Plesk: 17.5.3 Update #22

I did change some template in the past, but it was overided when the next Roundcube update was added.
I also tried to change template in Roundcube but that does'nt change anything.

I know for sure I did not change anything in the core of the "poppassd". But is there a way to see what goes wrong?

I have a simular error message from the log that I can't explain where it is comming from:

<7b04lvm0> PHP Error: SieveRules plugin: Unable to open file /etc/dovecot/sieve/default in /usr/share/psa-roundcube/plugins/sieverules/sieverules.php on line 2874 (GET /roundcube/?_task=settings&_action=plugin.sieverules.add&_framed=1)

Is there a way to delete Roundcube and do a fresh install? If you delete it from the "Updates and Upgrades" it won't remove everything.

Please let me know!

Cheers,
Dennis

 

[UFHH01]

Hi Dennis de Jong,

hm... I can see, that you recently upgraded to CentOS 7.4, even that it isn't supported by Plesk yet. ( Pls. see: => Question - Plesk Onyx & CentOS 7.4 compatible? ). At the moment, Plesk developpers are investigating and testing the possible upgrade, but the expected announcement ( with possible updates/upgrades/patches for Plesk ) is to be expected for September 25 ( => #2 ).

 

[Dennis de Jong]

Dear UFHH01,

Then I have enough information and we will work with a workaround "change a password using Plesk web interface.".
Let's hope it wil be fixed on the 25th of september.

Thanks for the information and have a nice day!

Cheers,
Dennis

 

[Dennis de Jong]

Dear Plesk,

I have updated to the new version of Plesk.

17.5.3 Update #23

I still got the error that I can not update my password in the Roundcube webmail.

You have any idea what to do next?

Cheers,
Dennis

 

[IgorG]

Note that password changing is performed by poppassd service which should be running and listening on port 106:

# lsof -i | grep poppassd
xinetd 4662 root 7u IPv6 1569054342 0t0 TCP *oppassd (LISTEN)

# lsof -i tcp:106
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
xinetd 4662 root 7u IPv6 1569054342 0t0 TCP *oppassd (LISTEN)

 

[Dennis de Jong]

Dear IgorG,

The above commands give me no results, I think there is someting with my poppassd.
How can I troubleshoot this and restore this?

Cheers,
Dennis

 

[IgorG]

First of all check that you have this file:

# cat /etc/xinetd.d/poppassd_psa
#ATTENTION!
#
#DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY,
#SO ALL YOUR CHANGES WILL BE LOST AFTER YOU UPGRADE PARALLELS PLESK PANEL.
service poppassd
{
socket_type = stream
protocol = tcp
port = 106
wait = no
disable = no
user = root
instances = 1000
flags = KEEPALIVE IPv6
server = /usr/local/psa/admin/sbin/poppassd
}

After that check that xinetd service is up and running:

# systemctl status xinetd
● xinetd.service - Xinetd A Powerful Replacement For Inetd
Loaded: loaded (/usr/lib/systemd/system/xinetd.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2017-09-29 05:29:21 NOVT; 9h ago
Main PID: 4662 (xinetd)
CGroup: /system.slice/xinetd.service
└─4662 /usr/sbin/xinetd -stayalive -pidfile /var/run/xinetd.pid

 

[Dennis de Jong]

Dear IgorG,

The file "/etc/xinetd.d/poppassd_psa" is missing but the service is running, can I use the above file settings to restore it?

[root@ds01 ~]# cat /etc/xinetd.d/poppassd_psa
cat: /etc/xinetd.d/poppassd_psa: No such file or directory
[root@ds01 ~]# systemctl status xinetd
● xinetd.service - Xinetd A Powerful Replacement For Inetd
   Loaded: loaded (/usr/lib/systemd/system/xinetd.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2017-09-24 06:15:51 CEST; 5 days ago
 Main PID: 2777 (xinetd)
   CGroup: /system.slice/xinetd.service
           └─2777 /usr/sbin/xinetd -stayalive -pidfile /var/run/xinetd.pid

Sep 29 10:48:41 ds01.yoursite.nl proftpd[22410]: pam_unix(proftpd:auth): authentication failure; logname= uid=0 euid=0 tty=/dev/ftpd22410 ruser=stevenbos rhost=193.124.181.170  user=stevenbos
Sep 29 10:48:44 ds01.yoursite.nl proftpd[22410]: 0.0.0.0 (193.124.181.170[193.124.181.170]) - USER stevenbos (Login failed): Incorrect password
Sep 29 10:48:44 ds01.yoursite.nl proftpd[22410]: 0.0.0.0 (193.124.181.170[193.124.181.170]) - FTP session closed.
Sep 29 10:48:44 ds01.yoursite.nl xinetd[2777]: EXIT: ftp status=0 pid=22410 duration=3(sec)
Sep 29 11:06:49 ds01.yoursite.nl xinetd[2777]: START: ftp pid=23763 from=::ffff:82.223.25.120
Sep 29 11:06:49 ds01.yoursite.nl proftpd[23763]: processing configuration directory '/etc/proftpd.d'
Sep 29 11:06:49 ds01.yoursite.nl proftpd[23763]: 0.0.0.0 (82.223.25.120[82.223.25.120]) - FTP session opened.
Sep 29 11:06:49 ds01.yoursite.nl proftpd[23763]: 0.0.0.0 (82.223.25.120[82.223.25.120]) - USER 123rapportage@123rapportage.nl: no such user found from 82.223.25.120 [82.223.25.120] to 85.214.243.17:21
Sep 29 11:06:49 ds01.yoursite.nl proftpd[23763]: 0.0.0.0 (82.223.25.120[82.223.25.120]) - FTP session closed.
Sep 29 11:06:49 ds01.yoursite.nl xinetd[2777]: EXIT: ftp status=0 pid=23763 duration=0(sec)

Cheers,
Dennis

 

[IgorG]

can I use the above file settings to restore it?

Yes, try to create this file with this content and restart xinetd after that. Check that poppassd service is up and running.

 

[Dennis de Jong]

Dear IgorG,

That did it! It works like a charm now, thank you very much!

Cheers,
Dennis