Scheleduled backup and copying website not working after update to 10.3

[fhkjhuii]

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PLESK, 10.3, CENTOS 5.6, 64bit

I'm unable to scheledule backups or copy website after update to 10.3.

Backups:
I tried to disable, reboot and enable but doesn't work.
/usr/local/psa/PMM/logs/pmmcli.log don't logged nothing after the update day.
Anyway backupmng is not in root crontab:

# crontab -l
47 23 * * * /usr/sbin/ntpdate -b -s ntp.ovh.net
0 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/secur-check
0 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/send-report weekly
10 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/clean-sysstats
15 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats day
15 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats week
15 1 1 * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats month
15 1 1 * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats year
20 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/clean-events
0 3 * * 7 /usr/local/psa/libexec/modules/watchdog/cp/clean-reports

Website copying:
After setup the copy appears this message : "The site is copying. Admin will receive an email when the job is finished" (In my language) but doesn't do nothing. I don't know where is logged this, but I check #top and doesn't appear any new process.


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[IgorG]

I have forwarded it to developers. I will update thread with results as soon as I receive it.

 

[IgorG]

As a workaround, write this to /etc/cron.d/plesk-backup-manager manually

8,23,38,53 * * * * root [ -x /usr/local/psa/admin/sbin/backupmng ] && /usr/local/psa/admin/sbin/backupmng >/dev/null 2>&1

Website copy problem seems to be unrelated - please file a separate request (with more details of possible).
Thank you.

 

[RobertoM]

We have are experiencing the same issue. Today we noticed that there was updates for PLESK10.3 and we installed it.
May be some fix is beeen introduced about it. I'll tell you tomorrow.

 

[Richard Timms]

Same issues

I also have this issue backups stoped and will not run after update of 10.3

 

[IgorG]

Bugfix will be included to 10.3.1 version. Now you can use provided workaround.

 

[rosskendall]

Wow, glad I saw this thread! I didn't even realise that backup had stopped working.

Thanks as well for the fix

 

[Superkikim]

It's not a cron issue.

Since I have updated to 10.3.0 all my tar files are 10kB. Log says the backup is successful. I ran the bootstrapper but the issue remain. Please provide as soon as possible a fix. I'm without backup. This can't be tolerated by my customers.

 

[Superkikim]

Ok, my post above was not supposed to be in this thread, but on that one: http://forum.parallels.com/showthread.php?t=112073

If a modo can move it

 

[Jekkil]

should we remove this work around after the update to 10.3.1? my backup is still not working after the update

 

[IgorG]

Fix for backup will be included to MU1 for 10.3.1. It will be properly fixed in 10.4.0

 

[IgorG]

Initial problem has been fixed in 10.3.1 version.

 

[tech01]

Problem Not resolved 10.3.1

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2011-08-07-123111.196/migration.result">
<message id="e917f134-69e7-428e-82a8-2163cfc5d98b" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1106
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2011-08-07-123111.196') called at /usr/local/psa/admin/bin/plesk_agent_manager line 661
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 415
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
Error::subs::try('CODE(0x184ee710)', 'HASH(0x184eeaf0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2011-08-07-123111.196', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1180
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 408
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
Error::subs::try('CODE(0x17b8e170)', 'HASH(0x19367f40)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1189
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1191.
</description>
</message>
<message id="922c15d6-cf46-4cbe-8ab7-ba952bd4d536" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="8fc5583c-1157-45ae-842f-6a43ed50db77" severity="error" code="UtilityError">
<description>Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT.</description>
</message>
</execution-result>

 

[IgorG]

Seems your upgrade was not successfully completed. Other guys reports that all works fine in 10.3.1 - http://forum.parallels.com/showpost.php?p=454533&postcount=22

 

[tech01]

Been working on it for a while. Have not tried to run another backup yet. Ran the bootstrapper repair and rebooted which sent everything to the plesk default page, then I ran the httpdmng --reconfigure-all and ran the service psa stopall then startall command. Websites are back online... little nervous to start a 4 hour backup again until later on tonight. Have had several slowness issues bringing the server down to a screaming halt with just basic stuff going on. Adjusted the php.ini to better manage the server's resources. Seems to be much more responsive now.

Working on trying to link a manually created subscription to an existing client as it had issues registering the domain which it eventually did but without a package so I'm just cleaning that up now. I'll let you know about the success for the backup manager. Too bad there is not an easy (and cheap) way to backup the entire server to an external computer/drive/site as the personal FTP option always fails and I am unable to download the backup files manually.

 

[kberntsen]

Running 10.3.1 And Still getting errors when trying to backup.

This is the dump from the backup. Where do I need to start looking?

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2011-10-09-193412.234/migration.result">
<message id="79fe561a-4a59-43c8-851c-83d96a0a388c" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1126
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2011-10-09-193412.234') called at /usr/local/psa/admin/bin/plesk_agent_manager line 661
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0xf703c0)', 'HASH(0xf707a0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2011-10-09-193412.234', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1200
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x610820)', 'HASH(0x1db0330)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1209
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1211.
</description>
</message>
<message id="ddc377ea-57d6-4dee-8e5b-76f05eab83c0" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="2e82f78a-9ab5-4ded-843e-d2df713f0e29" severity="error" code="UtilityError">
<description>Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT.</description>
</message>
</execution-result>

 

[tech01]

Try here: http://forum.parallels.com/pda/index.php/t-112868.html

 

[kberntsen]

Yeah I had found that one before this one. There's really nothing there. I can pull the logs and see the exact same failures that are listed here.