Forwarded to devs SEO toolkit stopped working (Available keywords 150 / null)

[Lexz]

Username: Lexz

TITLE

SEO toolkit stopped working (Available keywords 150 / null)

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.31 / ‪CentOS Linux 7.8.2003 / MariaDB 10.2.35

PROBLEM DESCRIPTION

One of our customers is experiencing a problem with the SEO toolkit.
The problem started after a day ago. I think at the same time MariaDB updated.

Currently all the active rankchecker keywords are gone and the panel shows:

Available keywords
150 / null

See following screenshot:
Pasteboard - Uploaded Image

STEPS TO REPRODUCE

Open the SEO toolkit and view / or add keywords in the rankchecker.

ACTUAL RESULT

No keywords are shown and not able to save keywords.

EXPECTED RESULT

Show history of the ranks and be able to add new keywords.

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

From developer:

The problem has been fixed. It was due to incorrect server credentials, admitted by mistake last week. Now it works, but probably customer has to clear an extension cache.

/opt/psa/admin/plib/modules/xovi/scripts/clear-cache.php

It will be cleared by itself if user add any new keyword or in 10 hours.