Question SolusVM

[nmdpa3]

Anyone know if SolusVM is still an active product? Registered for a trial license through their website, and the order has been pending for 4 days with no response to my requests for an update.

 

[Raul A.]

Yes it is an active product.

 

[nmdpa3]

May want to have someone check. As noted, I registered for a trial version 4 days ago and no one has responded to the order.

 

[Raul A.]

How did you register? At Shopping Cart - SolusVM you have the option to buy a license and start with a 30 day trial.
Furthermore,

SolusVM is a commercial software product intended for professional use. This is why the offerings on this website are directed to businesses (B2B) only!

You should contact them directly at Login - SolusVM

 

[nmdpa3]

Yes, through the website, where they indicate that you can purchase a trial license good for just a few compute machines. The order process was done through the store, and done by a company who is already a Plesk partner for many years. Wanting to test it before moving forward. The pending order email indicates the order will be reviewed. But it has been "pending" for 4+ days with no communication from SolusVM/Plesk. I posted here because I know SolusVM falls under the Plesk / Webpros umbrealla. None of my emails to support@solusvm.com inquiring about the order were responded to either.

 

[Raul A.]

I'm sorry to hear that. Did you try the contact page on the website?

 

[nmdpa3]

Sure did.

 

[nmdpa3]

I mean, zero response is not very comforting that they are service oriented, and a bad reflection on Plesk if they are the owner.

 

[nmdpa3]

Since Saturday.

 

[dfilipov]

Hey nmdpa3,

I can confirm that SolusVM is very much alive and active. For any issues or questions regarding your trial license, please submit a ticket through our dedicated support channels. Our team provides support for trial users and would be happy to help you out.