Issue SpamAssassin is trying to deliver SPAM msg to INBOX.Spam instead .Spam

[ProDC]

Hi,

I have default imap (dovecot) configuration, but SpamAssassin is trying to deliver SPAM msg to INBOX.Spam with error:

save failed to open mailbox INBOX.Spam: Mailbox doesn't exist: INBOX.Spam

Default Spam folder is .Spam and I would like to deliver SPAM msg to this folder. How can I fix this issue?

BR.

 

[IgorG]

I think that you have nothing in the output of the command:

# doveadm mailbox list -u user@domain.tld | grep -i Spam

Try to create a missing folder with the command:

# doveadm mailbox create -u user@domain.tld INBOX.Spam

and check results after that.

 

[ProDC]

Output is:

Spam

I would like to move spam msg to this folder but system is trying to move to INBOX.Spam - I don't know why.

 

[IgorG]

INBOX.Spam is default location in Plesk.

 

[ProDC]

Ok, is it possible to change this to .Spam which is default for example for Roundcube and others email client?

 

[ProDC]

Please answer me. This is very important because of all users.

 

[IgorG]

I can't understand the problem. On my personal Plesk mailbox I see

# doveadm mailbox list -u me@domain.su | grep -i Spam
INBOX.Spam

And in all mail clients and in Roundcube I see Spam folder in the root but not in INBOX. What is wrong here?

 

[ProDC]

That's the problem. By default I have in doveadm:

# doveadm mailbox list -u me@domain.com | grep -i Spam
Spam

(not INBOX.Spam, I didn't change this setting.) and in all mail clients and in Roundcube I see Spam folder in the root but not in INBOX also.
But SpamAssassin is trying to deliver SPAM msg to INBOX.Spam.
I think that these settings should be the same.

In this issue the best way is to change default Spam folder for delivering msg by SA, isn't it?

PS. I have Ubuntu.

 

[IgorG]

I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to Plesk support.

 

[peterbo]

Do you have Plesk Premium Mail (Kolab) installed? What was the result of your support request?