Statistics.exe --verbose option?

[eugenevdm]

Statistics.exe is seriously lacking a --verbose option.

This program often breaks down (probably no fault of SW-Soft, but rather AWStats) and causes major customer dissatisfaction. The problems is some stupid customers think that because the statistics are broken the server "was off-line".

When you have 100s of sites and Statistics.exe breaks down none of the sites get stats any more and it's impossible to see what is causing the problem.

The utility needs a --verbose option today. Without it you can't see why it's broken, or where.

I'm using 8.1 with 17 May 2007 Patch and I'm getting the dreaded:

"Error: Unable to restore run data (13)"

error. What am I supposed to do? All the references to some patch for version 7.6.x have been removed. Please assist urgently!

 

[igoldman]

Hello,

You need to turn on Plesk Debug option.

It's done through registry file.

 

[eugenevdm]

Can you supply the registry key?

 

[dkuwi]

Hi,

to use the verbose option you can use the following command:

cd %plesk_bin%
C:\Programme\SWsoft\Plesk\admin\bin>statistics.exe --verbose --ftp-web-statistics --process-domains=DOMAINNAME.TLD > "c:\Dokumente und Einstellungen\Administrator\Desktop"\statdebug.txt

This will create a file called statdebug.txt on you Desktop where everything is listed what statistics do (or not do ) in this case for FTP stats if you want to do this for http stat then simply use --http-web .... instead of ftp-web....

Br,

dkuwi

 

[eugenevdm]

dkuwi,

Are you saying there is no need for a "registry key"?

 

[eugenevdm]

Originally posted by dkuwi
...to use the verbose option you can use the following command:

cd %plesk_bin%
C:\Programme\SWsoft\Plesk\admin\bin>statistics.exe --verbose --ftp-web-statistics --process-domains=DOMAINNAME.TLD > "c:\Dokumente und Einstellungen\Administrator\Desktop"\statdebug.txt

Where did you get this version? Look at my output:

C:\Program Files\SWsoft\Plesk\admin\bin>statistics.exe --verbose --http-traffic --process-domains=perlemoen.co.za
Unexpected parameter [b]--verbose[/b]. Possible parameters is:
    [--disk-usage]
    [--http-traffic]
    [--ftp-traffic]
    [--mail-traffic]
    [--notify]
    [--update-actions]
    [--all]
    [--process-domains]
    [--process-domain-mask]
    [--skip-domains]
    [--skip-domain-mask]
    [--single-notify]
C:\Program Files\SWsoft\Plesk\admin\bin>

Where is this so-called registry key that igoldman is talking about?

 

[dkuwi]

hm

Hello,

hm I cant tell you, in the past I had a problem with statistics and I wrote to SwSoft support. They fixed the problem and I saw that they are using this. So I tried this and on my server this is working.

So I cant tell you anymore, sorry I use this very often so on the Servers here so I cant say why this option is not know by your versions.

Maybe it helps if you download the statistics.exe from the knowledgebase?

Br,

dkuwi

 

[eugenevdm]

Ok sounds like a good idea, bar the fact that I've just gone through all 41 search results for "statistics.exe" in the knowledgebase and I can't find one that has a link to statistics.exe. Can you help me show me which KB article it is?

 

[dkuwi]

here the link

Hi,

here are the information you need:

http://kb.swsoft.com/en/1842


1. Download the hotfix

http://download1.swsoft.com/Plesk/Autoupdate/Windows/8.1.1/116275/statistics.exe


2. Backup the original file statistics.exe in folder %plesk_bin%

3. Copy the updated file to folder %plesk_bin%

Br,

dkuwi

 

[consultorpc]

The option --verbose was introduced on Plesk 8.2.