Issue Support registration is broken in modern browsers

[nilsglow]

Hi,
I have just tried to create an account on Plesk Help Center. There is an IFRAME embedding Plesk Support, which is not allowed to be embedded in modern browsers because of Content-Security-Policy.
Is there an alternative way to register? I have an urgent support request...

Thanks,
Nils

 

[akrasnichenko]

hello, @nilsglow could you please clarify, which browser do you use to create an account? The full version and name would be helpful.

If any error messages are present in console f the browser - it would also be helpful, so please pass them along with the steps to reproduce the issue.

I appreciate your efforts,
Alex

 

[nilsglow]

I tried with with Chromium 83.0.4103.116 and get the following message in console:

Refused to display 'https://plesk.zendesk.com/registration/register' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Also tried with Firefox 79.0 and get the following (sorry for the German):

Die "X-Frame-Options"-Direktive "SAMEORIGIN" verbietet das Laden von "https://plesk.zendesk.com/registration/register" in einem Frame.

I hope this can be solved soon. Because actually I have another issue, that is more important for me : Issue - Subject Alternative Name for mail subdomain missing

 

[basecreative]

This is still broken - I cannot log in using Firefox Developer 84:

The loading of “https://plesk.zendesk.com/access/login” in a frame is denied by “X-Frame-Options“ directive set to “SAMEORIGIN“

 

[IgorG]

This is still broken - I cannot log in using Firefox Developer 84:

I suppose that it is the Zendesk case: Zendesk support for cookie-restricted browsers (Safari, Chrome)
Please check it.

 

[basecreative]

I suppose that it is the Zendesk case: Zendesk support for cookie-restricted browsers (Safari, Chrome)
Please check it.

That Zendesk article doesn't refer to Firefox or X-Frame-Options, so I don't see how it's relevant. Any content on the Plesk Help Center that requires sign-in is inaccessible at present in Firefox because of the inability to log in

 

[Bitpalast]

I tried to reproduce the issue on Firefox and Chrome, but failed to do so. All seems to be accessible.

Could it be possible that you are surfing through an anonymization proxy so that the frameset and the frame are using different ip addresses?

 

[basecreative]

I'm not using a VPN or proxy. I do have uBlock Origin installed, but disabling it doesn't have any affect.

I've attached a HAR file containing the HTML and XHR responses to accessing the sign in page and a login request - the login returns a 403