• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Question Synchronisation failed

Johannes Kingma

Johannes Kingma

Basic Pleskian
We have Reseller access.
A couple of our subscriptions no longer sync with Service Plans. When we try to sync we see a couple of properties that are different. Yet we seem to be unable to (re) set these values on the subscription. How do we reanable the sync relation of the subscription and the service plan? Specifically the next proporties differ:
  • Can allow access only to a chrooted environment
  • DNS zone management
  • Remote access for database users
Were can we set this in the subscription?. If we as reseller cannot do that what should we tell our hoster's customer services?
 
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