Issue The autoupdate of the package 'panel' failed with code 1603

[Vito Marinelli]

Hi,

There are three days that I receive the following email (Italian version):

Attenzione,

Aggiornamento Plesk non riuscito.

È possibile scaricare i log dell'Installer di Plesk presso il seguente link:https://domainname:8443/admin/update/log/id/708703a2-a416-573a-6552-b61bcb0e6d89.
Contatta il tuo provider di hosting per richiedere assistenza.

Questo messaggio è stato automaticamente inviato da Plesk Installer.


The log on the Plesk is the follow:

---------------------------------------------------------------------
Installation started in background
Definizione dei pacchetti che devono essere installati.
Download del file in corso PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-python.msi: Completato.
Installazione dei pacchetti
upgrading Python helper...
MSI: Error! The older version of Plesk Python (2.7.11002) cannot be removed. Contact your technical support group.
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\plesk-python.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'plesk-python' failed with code 1603. (upgrade: upgrading Python helper...)
Non tutti i pacchetti sono stati installati.
Contattare il supporto tecnico del prodotto.
-----------------------------------------------------------------------

Please help me.
Best regard.

 

[Vito Marinelli]

I forgot to post this message on the upper link:


Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: The installation of the package 'plesk-python' failed with code 1603. (upgrade: upgrading Python helper...)
Not all packages were installed.
Please, contact product technical support.

 

[IgorG]

Check this KB article https://kb.plesk.com/en/129290

 

[Vito Marinelli]

Check this KB article https://kb.plesk.com/en/129290

The update programm is trying to replace the version 2.7.11002, which is the one that is trying to install!
The problem could be different?
I entered the old version:

http://autoinstall-win.plesk.com/PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/

in the folder on my server:

C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386

but the problem still persists.
Infact, the older version is: 2.7.5150 , while the log shows how old version: 2.7.11002

I think that the update 3 day ago was completed with an error and tries to run again!
I do not know which solution to take to solve this problem.

 

[Vito Marinelli]

My problem is not resolved !!!
The error log is attached.

Please help me.