These people are NUTS! 5.0 installer DOESNT!

[mparadis]

I've been a customer since version 2.x.
Every single time I have EVER needed help which doesn't fall under support, it's been hell to get anything out of these people. Now it's looking like it's going to be even WORST!.

I called their help line to talk with them about a possible bug in their installer. I keep getting idiots who have no clue AT ALL and who keep telling me I need to pay support to get help. I'm told however that they will be happy to refund if it is in fact a bug. Oh gee, how nice of them, AFTER taking my money.

I've installed RHEL 5.0 three times now, trying to figure out what the hell is wrong with their 8.6 installer for RHEL 5.0. Every single time, the installer dies telling me that it cannot install on this version of RHEL 5.1! Yes, that's a ONE. The OS is absolutely 5.0 but the installer just keeps failing telling me it is seeing 5.1.

So I call to tell them about this. The first person keeps me on hold for 10 minutes. The second freak hangs up on me and the third time I call, I get a wonderful lady who won't stop talking over me, working me up into a frenzy and wondering why I am starting to be rude with her. Gee, I freaking wonder why.

Go ahead, call the Washington at (703) 815-5670 and tell the receptionist taking the calls that you've been screwing around with a buggy installer all day, she might even hang up on you.

Why the hell did I renew my SUS yet again just last week, I don't know. It's OK software, certainly not the best out there and there are countless open source FREE packages with GUIs out there that do the same without the complexities of this proprietary nonsense.

Anyhow, venting but I'd sure appreciate hearing from anyone else who has been going through hell trying to get 5.0 to work.

Mike

 

[atomicturtle]

Ive got an 8.6 yum repo here, just set it up so its not merged into the atomic installer yet:

http://3es.atomicrocketturtle.com/channels/plesk/8.6.0/

you'd just add that and run: yum install psa (or yum install psa*, you can wildcard stuff)

 

[mparadis]

Have you heard of others having this problem? Plesk or Parralels never admits a thing.

Also, can you enlighten me on creating the new repo file.

Config Error: File contains no section headers.
file: file://///etc/yum.repos.d/CentOS-Base.repo, line: 1
'http://3es.atomicrocketturtle.com/channels/plesk/8.6.0/\n'

 

[atomicturtle]

Its a recurring problem, it has to do with the static nature of the way the autoinstaller works. Its only as good as its latest update, so it will always lag behind dynamic updaters like yum.

 

[mparadis]

So why don't they know this or admit it when you call???
And why do they insist on frustrating their long time customers with such nonsense? Hanging up on me for calling attention to a problem sounds damn near crazy to me. They have obviously gotten too big for their britches, to the point where individual customers don't mean a hill of beans to them anymore.

 

[mparadis]

I'll give this a try, thanks so much.
Will this install a default install so that I can restore my backup?

 

[mparadis]

I used to have an account on your site but it seems to be gone now

 

[atomicturtle]

You wont need an account to use the repo, you can set it up with this on a RHEL 5 box:

Step 1) make a plesk repo file
vim /etc/yum.repos.d/plesk.repo

Step 2) Paste this:
[plesk]
name=Plesk 8.6.0
baseurl=http://3es.atomicrocketturtle.com/channels/plesk/redhat/5/$basearch

If it complains at all you might have to change basearch to either i386 or x86_64. I forget if they've implemented that as cleanly as on fedora or centos yet.

Step 3) upgrade with
yum upgrade

That should get it all for you there. I'll get all this worked into the atomic installer soon, I just have been buried in ASL development.

 

[mparadis]

>Step 2) Paste this:
>[plesk]
>name=Plesk 8.6.0
>baseurl=http://3es.atomicrocketturtle.com/channels/plesk/redhat/5/$basearch

>If it complains at all you might have to change basearch to either i386 or x86_64. I forget if they've implemented that as >cleanly as on fedora or centos yet.

I feel bad telling you it's not working but . I've replaced $basearch with i386 and x86_64 and neither works.

# yum install psa
Loading "installonlyn" plugin
Setting up Install Process
Parsing package install arguments
http://3es.atomicrocketturtle.com/channels/plesk/redhat/5/i386/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found
Trying other mirror.
Error: Cannot open/read repomd.xml file for repository: plesk

 

[atomicturtle]

oh, you have to get the version in there. Its http://3es.atomicrocketturtle.com/channels/plesk/8.6.0/redhat/5/i386/

 

[mparadis]

This is what I had in the repo file;

[plesk]
name=Plesk 8.6.0
baseurl=http://3es.atomicrocketturtle.com/channels/plesk/redhat/5/i386

I've made the change, so far, so good.

 

[mparadis]

Hmm, right at the end;

Package awstats-6.6-1.swsoft.noarch.rpm is not signed

 

[atomicturtle]

Yeah, they dont sign their packages. I just updated the atomic installer to set up the plesk 8.6 repo. You can add it with:

wget -q -O - http://www.atomicorp.com/installers/atomic |sh

 

[mparadis]

# wget -q -O - http://www.atomicorp.com/installers/atomic |sh
Atomic Archive installer, version 0.11
Configuring the [atomic] yum archive for this system
Error: Unable to determine distribution type. Please send the contents of /etc/redhat-release to support@atomicorp.com

# more /etc/redhat-release
X/OS Linux release 5.0 (Endeavour)

# uname -a
Linux psa.temp.machine 2.6.18-8.1.8.el5.XOS.1 #1 SMP Fri Sep 14 15:13:55 EDT 2007 i686 i686 i386 GNU/Linux

Oh, and it's going to be a PAE kernel.

 

[atomicturtle]

Yep theres your problem. You're not running Red Hat Enterprise Linux, or CentOS. You're running something else. We aren't going to support that either, but you might be able to hack it into working by using the CentOS or RHEL channels.

 

[mparadis]

Yep theres your problem. You're not running Red Hat Enterprise Linux, or CentOS. You're running something else. We aren't going to support that either, but you might be able to hack it into working by using the CentOS or RHEL channels.

Weird. X/OS I've been using for a long time, it's just RHEL repackaged, nothing custom about it.
Do you know of another distro that's closest to RHEL? I'm just so used to that over CentOS and others.

Mike

 

[mparadis]

By the way, everything installed but that one file from swsoft.