Timeout to FTP Repository?

[risede]

When backing up a site to a remote FTP server, does Plesk limit the time that the FTP transfer can take?

I had a site that backed up to just over 300 Meg. The file started transferring to the remote FTP server, and at exactly 10 minutes, the transfer stopped and I received a "Failed Backup" message with a curl timeout error.

However, I was able to manaually backup the domain and manually send the backup file to the FTP Server and it was sent successfully in just over 11 minutes.

-- Sure wich I had the source code to the Plesk FTP send functionality so I did have to keep chasing my tail!

Anyway - does anyone know the answer to this?

Thanks!

 

[risede]

From my FTP Server:

(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> PASV
(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> 227 Entering Passive Mode (24,9,180,14,19,188)
(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> TYPE I
(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> 200 Type set to I
(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> STOR tenmin_healthonedata.com_0905041431.zip
(000349) 5/4/2009 12:47:01 PM - h1dataftp (69.65.40.209)> 150 Connection accepted
(000349) 5/4/2009 12:57:02 PM - h1dataftp (69.65.40.209)> disconnected.

From Plesk:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="backup" type="backupowner">
<message code="ApplicationException" severity="error">Cannot export dump file 'clients\risedev\domains\mydomain.com\tenmin_mydomain.com_info_0905041431.xml' to 'ftp://xxx@myftp.com//' [Transport error: unable to send directory to repository: Transport error: unable to put local file C:/WINDOWS/TEMP/repo_transport_tmp_01c9ccefe6aa2490/tenmin_mydomain.com_0905041431.zip to tenmin_mydomain.com_0905041431.zip: Curl error: a timeout was reached]</message>
</object>
</execution-result>


The actual file size that plesk was trying to FTP was: 316M but the file that was transferred was only 182M.

Again, I believe that the problem is in the Plesk FTP backup code because:

1) The backup ALWAYS fails at EXACTLY 10 minutes - depending on the transfer rate, the file size is always slightly different.

2) If I manually backup the domain, and then manually FTP the file, it works every time.

3) All backups that take less than 10 minutes backup properly every time.

I hope this is a quick fix.

 

[Denis Sirochenko]

Hello,

There is a Knowledge Base article concerning the issue:

http://kb.odin.com/en/6135

I hope that is the fix you are looking for.