Transferred from WHM/Cpanel but have a couple of issues

[dicko_md]

Hi

I have transferred over my users from whm/cpanel to and most went well but I have 2 issues

1 - sub domains are OK but a couple of users have their sites looking for www.subdomain.domain and Plesk doesnt seem to be able to decipher that. How can I fix this ASAP as my customer is not happy ? I have tried adding a A record for the www.subdomain ato the IP address and this has half fixed it but not completly......As I had to do this for 50 sub domains I would like to know how to automate if I can. I also added a A name record for *.domain

2 - a few users are having issues sending emails. emails come through OK but they cannot send them.

If anyone could tell me how to fix then that would be great

I am using plesk panel 11.5.30 and linux

Thanks

Martyn

 

[IgorG]

1. Try to use

# plesk bin domain

command with 'update' command and '-new_name' option. '--help' for details.

2. First of all try to find a reason in Plesk maillog - /usr/local/psa/var/log/maillog

 

[dicko_md]

Hi

Thanks Igor

Please could you give me an example of a domain please as Im not sure on this command?

eg domain.com and www.subdomain.domain.com and subdomain.domain.com

Thanks

Martyn

 

[IgorG]

Do you mean that your domain names does not works without www prefix?

 

[dicko_md]

Hi Igor

Domains resolve no problems with or without www. This is subdomains not resolving with or without www.

I have a user with over 50 subdomains and all links are www.subdomain.domain.com

If you click on a link to go to a sub domain it brings up an error on the web browser. If you take the www away and just have subdomain.domain.com then it works.

I have been through the dns and added 50 www.subdomains for the ones that I can see but I would like to know if there is a way to sort out how to resolve automatically weather it has www or doesnt.

regards

Martyn

 

[IgorG]

You can try to ask free migration assistance here - http://www.parallels.com/support/plesk/free11assistance_toc/