Resolved Troubleshooting Mozilla setup with Plesk email accounts

[carlben]

OK, my webhost just switched the control to Plesk. I followed the instructions above to set up my email accounts in Mozilla. One is a gmail account and the other two are domain email acounts (cbenedict@mydomain.com and serenity@mydomain.com). NOTE: cbenedict@mydomain.com is an alias of serenity@mydomain.com. Once i set up the accounts, which went smoothly, I began testing them, and everything worked fine except NOW I CANNOT SEND ANY EMAILS FROM cbenedict@mydomain.com using Mozilla. If I go into Plesk, I can send emails from cbenedict@mydomain.com. But I can not send or reply to any emails from cbenedict @mydomain.com. using Mozilla. The other two accounts work fine. Now, before my webhost switched to Plesk, I had the exact same email accounts on Mozilla, and they always worked fine. I could send and receive emails from all my accounts using Mozilla including cbenedict@mydomain.com. Can anyone help me figure out how to fix this? Thank you!

 

[carlben]

I just tested them again and realized that neither serenity@serenityonlinetherapy.com nor cbenecit@serenityonlinetherapy.com are able to send messages from Mozilla.

 

[carlben]

My conclusion at this point is that the outgoing server setting have the wrong Port. Can anyone help with this?

 

[carlben]

Issue resolved: I used IP Address for server hostname instead of cbenedict@mydomain.com.