unable to create dump during migration

[xiri]

I try Plesk 10.1.1 (os_Suse 10.3 32 bit) on Plesk 11 (os_suse 12.01 64 bit) to migrate. I can start the migration manager, select all, select ip address and start. Then I get the error message "unable to create dump".
The form of free migration support via https://www.parallels.com/de/support/plesk/free11assistance/
does not work! sorry.
Please help. Thank you

 

[abdi]

Been here already?

http://kb.parallels.com/112964
http://forum.parallels.com/showthread.php?t=209688

 

[IgorG]

And where is content of latest error log? Please do not post screenshots! Copy-paste or attach last error log here.

 

[xiri]

on source host /var/log/messages:

sshd[12527]: error channel 0: chan_read_failed for istate 3 or 1

on destination host
no entry

is this the cause? How can I fix it?

Thank you

 

[IgorG]

I have requested content of error log from your latest screenshot but not from /var/log/messages
It is not related error.

 

[xiri]

logfiles

source host psa v10.1.1_build1010110120.18 os_SuSE 10.3
destination host os_suse 12.1 x64 Psa v11.09

migration_handler.log

29915: 2012-10-24 13:32:13,371 INFO Execution of <subprocess[29918] '/usr/local/psa/admin/bin/launchpad --dump-selected --host=212.80.229.49 --port=22 --login=root --session-path=/usr/local/psa/PMM/msessions/20121024133037521 --selected-objects-file=/usr/local/psa/PMM/msessions/20121024133037521/selected_objects --agent-name=PleskX --agent-dir=/var/cache/20121024133037521 --content-transport=rsync'> finished successfully.
29915: 2012-10-24 13:32:13,371 DEBUG remove '29918' from session worker processes
29915: 2012-10-24 13:32:13,374 DEBUG add '29936' to session worker processes
29915: 2012-10-24 13:32:13,374 INFO Executing <subprocess[29936] '/usr/local/psa/admin/bin/launchpad --host=212.80.229.49 --port=22 --login=root --session-path=/usr/local/psa/PMM/msessions/20121024133037521 --get-content --agent-name=PleskX --agent-dir=/var/cache/20121024133037521 --dumps-dir=/usr/local/psa/PMM/var/20121024133037521'>
29915: 2012-10-24 13:32:15,478 INFO Execution of <subprocess[29936] '/usr/local/psa/admin/bin/launchpad --host=212.80.229.49 --port=22 --login=root --session-path=/usr/local/psa/PMM/msessions/20121024133037521 --get-content --agent-name=PleskX --agent-dir=/var/cache/20121024133037521 --dumps-dir=/usr/local/psa/PMM/var/20121024133037521'> finished successfully.
29915: 2012-10-24 13:32:15,478 DEBUG remove '29936' from session worker processes
29915: 2012-10-24 13:32:15,479 DEBUG Backup status saved to session
29915: 2012-10-24 13:32:15,479 DEBUG migration dump successfully created: /usr/local/psa/PMM/var/20121024133037521/dump.xml
29915: 2012-10-24 13:32:15,480 WARNING Session data object file '/usr/local/psa/PMM/msessions/20121024133037521/db_mapping' does not exist
29915: 2012-10-24 13:32:15,481 DEBUG __transformDump start
29915: 2012-10-24 13:32:15,483 INFO Executing <subprocess[29937] '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/backup/Transformations/TransformationRunner.php --transform-dump -restore-specification /usr/local/psa/PMM/var/20121024133037521/dump.xml -restore-specification-out /usr/local/psa/PMM/var/20121024133037521/dump.xml.tmp -session-path /usr/local/psa/PMM/msessions/20121024133037521'>
29915: 2012-10-24 13:32:30,990 INFO Execution of <subprocess[29937] '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/backup/Transformations/TransformationRunner.php --transform-dump -restore-specification /usr/local/psa/PMM/var/20121024133037521/dump.xml -restore-specification-out /usr/local/psa/PMM/var/20121024133037521/dump.xml.tmp -session-path /usr/local/psa/PMM/msessions/20121024133037521'> finished successfully.
29915: 2012-10-24 13:32:31,009 CRITICAL Runtime error in migration handler:
<type 'exceptions.IOError'> [Errno 2] No such file or directory: '/usr/local/psa/PMM/var/20121024133037521/dump.xml'
Traceback (most recent call last):
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 1682, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 1582, in migration_start
return MigrationHandlerActionRunner(MigrationStartAction, None, migration_session_id).doActivity()
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 100, in doActivity
result = self.processor.doActivity()
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 927, in doActivity
response_data_task_id, restore_task_id = restore_service.beginRestore()
File "/usr/local/psa/admin/share/migration-handler/migration_handler_restore.py", line 651, in beginRestore
self.__transformDump()
File "/usr/local/psa/admin/share/migration-handler/migration_handler_restore.py", line 413, in __transformDump
shutil.copy2(restore_specification, restore_specification + ".srcformat")
File "/usr/lib64/python2.7/shutil.py", line 127, in copy2
copyfile(src, dst)
File "/usr/lib64/python2.7/shutil.py", line 81, in copyfile
with open(src, 'rb') as fsrc:
IOError: [Errno 2] No such file or directory: '/usr/local/psa/PMM/var/20121024133037521/dump.xml'

29915: 2012-10-24 13:32:31,009 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1001</errcode>
<errmsg>Runtime error in migration handler:
&lt;type 'exceptions.IOError'&gt; [Errno 2] No such file or directory: '/usr/local/psa/PMM/var/20121024133037521/dump.xml'
Traceback (most recent call last):
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 1682, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 1582, in migration_start
return MigrationHandlerActionRunner(MigrationStartAction, None, migration_session_id).doActivity()
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 100, in doActivity
result = self.processor.doActivity()
File "/usr/local/psa/admin/share/migration-handler/migration_handler.py", line 927, in doActivity
response_data_task_id, restore_task_id = restore_service.beginRestore()
File "/usr/local/psa/admin/share/migration-handler/migration_handler_restore.py", line 651, in beginRestore
self.__transformDump()
File "/usr/local/psa/admin/share/migration-handler/migration_handler_restore.py", line 413, in __transformDump
shutil.copy2(restore_specification, restore_specification + ".srcformat")
File "/usr/lib64/python2.7/shutil.py", line 127, in copy2
copyfile(src, dst)
File "/usr/lib64/python2.7/shutil.py", line 81, in copyfile
with open(src, 'rb') as fsrc:
IOError: [Errno 2] No such file or directory: '/usr/local/psa/PMM/var/20121024133037521/dump.xml'
</errmsg>
</response>


failed-restore.result

[Errno 2] No such file or directory: '/usr/local/psa/PMM/var/20121024133037521/dump.xml'

in /usr/local/psa/PMM/var exist a file dump.xml with 0 byte

in /usr/local/psa/PMM/msessions/20121024133037521 exist a dump.xml and dump_result.xml with correct content/errcode

 

[xiri]

/usr/local/psa/PMM/msessions/2012..../migration.log

[1094]: 11:32:09 INFO Migration status reporting initialized.
[1094]: 11:32:09 INFO Status file: /var/cache/20121024133037521/dumping-status.xml
[1094]: 11:32:09 INFO ------------------------------------------------------------
[1094]: 11:32:09 INFO Set backup file name 'backup' (profile 'backup', id='')

[1094]: 11:32:09 INFO Archive content transport has been initialized
[1094]: 11:32:09 INFO Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/product_info.php --get-mode
[1094]: 11:32:10 INFO New connection: mysql DBI connection. db psa, user admin, host localhost
[1094]: 11:32:10 TRACE SQL: SELECT ip_address, id FROM IP_Addresses
[1094]: 11:32:10 TRACE SQL: SELECT c.id, c.login, p.ip_address, c.type, c.parent_id, pl.type, c.guid FROM clients c LEFT JOIN ip_pool pl ON c.pool_id = pl.id LEFT JOIN IP_Addresses p ON pl.ip_address_id = p.id
[1094]: 11:32:10 TRACE SQL: SELECT d.displayName, p.ip_address FROM domains d, IP_Addresses p, hosting h WHERE p.id = h.ip_address_id AND h.dom_id = d.id AND d.webspace_id = 0
[1094]: 11:32:10 TRACE SQL: SELECT d.displayName, p.ip_address FROM domains d, IP_Addresses p, forwarding f WHERE p.id = f.ip_address_id AND f.dom_id = d.id AND d.webspace_id = 0
[1094]: 11:32:10 TRACE SQL: SELECT d.displayName FROM domains d WHERE htype = 'none' AND webspace_id = 0
[1094]: 11:32:10 TRACE SQL: SELECT d.displayName, d.name, c.login, c.id, d.id dom_id FROM clients c LEFT JOIN domains d ON d.cl_id = c.id WHERE d.webspace_id = 0
[1094]: 11:32:10 TRACE SQL: SELECT smb_users.login, clients.login FROM smb_users, clients WHERE smb_users.ownerId = clients.id
[1094]: 11:32:10 TRACE SQL: SELECT smb_roles.id, clients.login FROM smb_roles, clients WHERE smb_roles.ownerId = clients.id
[1094]: 11:32:10 TRACE SQL: SELECT a.displayName, b.displayName FROM domains a INNER JOIN (SELECT id, displayName FROM domains) b WHERE a.webspace_id = b.id
[1094]: 11:32:10 INFO Rsync content transport has been initialized
[1094]: 11:32:10 DEBUG Selected domains: name.de
[1094]: 11:32:10 DEBUG Selected clients: 1234D
[1094]: 11:32:10 TRACE SQL: SELECT val FROM misc WHERE param = 'power_user_panel'
[1094]: 11:32:10 INFO Client 1234D' is started
[1094]: 11:32:10 TRACE SQL: SELECT * FROM clients WHERE login = '1234D'
[1094]: 11:32:10 TRACE SQL: SELECT password, type FROM accounts WHERE id = '192'
[1094]: 11:32:10 TRACE SQL: SELECT param,val FROM cl_param WHERE cl_id = 21
[1094]: 11:32:10 TRACE SQL: SELECT `name` FROM `Skins` where `id`='1'
[1094]: 11:32:10 TRACE SQL: SELECT http_in, http_out, ftp_in, ftp_out, smtp_in, smtp_out, pop3_imap_in, pop3_imap_out, date FROM ClientsTraffic WHERE cl_id=21
[1094]: 11:32:10 TRACE SQL: SELECT * FROM Templates WHERE type='domain' AND owner_id = 21
[1094]: 11:32:10 TRACE SQL: SELECT * FROM Templates WHERE type='domain_addon' AND owner_id = 21
[1094]: 11:32:10 INFO Domain 'name.de' is started
[1094]: 11:32:10 INFO Getting domain info
[1094]: 11:32:10 TRACE SQL: SELECT * FROM domains WHERE displayName = 'name.de'
[1094]: 11:32:10 TRACE SQL: SELECT perm_id FROM clients WHERE id = 21
[1094]: 11:32:10 TRACE SQL: SELECT r.* FROM dns_recs r, domains d WHERE d.id=28 AND d.dns_zone_id=r.dns_zone_id AND ( r.type = 'CNAME' or r.type = 'A' ) AND r.host = 'www.name.de.'
[1094]: 11:32:10 INFO Getting domain IP
[1094]: 11:32:10 INFO Dumping domain status
[1094]: 11:32:10 TRACE SQL: SELECT COUNT(*) FROM IP_Addresses WHERE default_domain_id=28
[1094]: 11:32:10 INFO Dumping domain aliases...
[1094]: 11:32:10 TRACE SQL: SELECT * FROM domainaliases WHERE dom_id='28'
[1094]: 11:32:10 INFO OK
[1094]: 11:32:10 INFO Getting domain limits
[1094]: 11:32:10 TRACE SQL: SELECT param,val FROM dom_param WHERE dom_id=28
[1094]: 11:32:10 TRACE SQL: SELECT limit_name,value FROM Limits WHERE id=48
[1094]: 11:32:10 TRACE SQL: SELECT permission,value FROM Permissions WHERE id=202
[1094]: 11:32:10 TRACE SQL: SELECT value FROM Permissions WHERE id = 202 and (permission = 'ipb_allow' or permission = 'nb_allow')
[1094]: 11:32:10 INFO Dumping domain mailsystem
[1094]: 11:32:10 TRACE SQL: SELECT status FROM DomainServices WHERE dom_id=28 AND type='mail'
[1094]: 11:32:10 TRACE SQL: SELECT m.id, a.password, a.type FROM mail m LEFT JOIN accounts a ON m.account_id=a.id WHERE m.dom_id=28 ORDER BY m.mail_name
[1094]: 11:32:10 TRACE SQL: SELECT * FROM mail WHERE id = 97
[1094]: 11:32:10 TRACE SQL: SELECT uuid FROM smb_users WHERE id = 80
[1094]: 11:32:10 TRACE SQL: SELECT param,val FROM mn_param WHERE mn_id=97
[1094]: 11:32:10 TRACE SQL: SELECT COUNT(ra.filename) FROM mail_resp AS mr, resp_attach as ra WHERE ra.rn_id = mr.id AND mr.mn_id = 97
[1094]: 11:32:10 TRACE SQL: SELECT alias FROM mail_aliases WHERE mn_id=97
[1094]: 11:32:10 TRACE SQL: SELECT address FROM mail_redir WHERE mn_id=97
[1094]: 11:32:10 TRACE SQL: SELECT id FROM mail_resp WHERE mn_id=97 ORDER BY id
[1094]: 11:32:10 TRACE SQL: SELECT Db FROM mysql.db WHERE db='horde'
[1094]: 11:32:10 TRACE SQL: SHOW TABLES FROM horde LIKE 'turba_objects'
[1094]: 11:32:10 TRACE SQL: SELECT * FROM horde.turba_objects WHERE owner_id = 'info@name.de'
[1094]: 11:32:10 TRACE SQL: SELECT version FROM Components WHERE name = 'psa-turba'
[1094]: 11:32:10 TRACE SQL: SELECT * FROM spamfilter WHERE username = 'info@name.de'
[1094]: 11:32:10 TRACE SQL: SELECT preference, value FROM spamfilter_preferences WHERE spamfilter_id = '81' ORDER BY length(preference), preference
[1094]: 11:32:10 TRACE SQL: SELECT p.value FROM Parameters p, DomainServices ds WHERE ds.parameters_id = p.id AND ds.dom_id = 28 AND p.parameter = 'nonexist_mail'
[1094]: 11:32:11 TRACE SQL: SELECT 'reject'
[1094]: 11:32:11 TRACE SQL: SELECT p.value FROM Parameters p, DomainServices ds WHERE ds.parameters_id = p.id AND ds.dom_id = 28 AND p.parameter = 'domain_keys_sign'
[1094]: 11:32:11 INFO Exec: /usr/local/psa/bin/aps --get-web-space-instances 28
[1094]: 11:32:11 INFO Dumping domain databases
[1094]: 11:32:11 TRACE SQL: SELECT id FROM data_bases WHERE dom_id=28
[1094]: 11:32:11 INFO Dumping domain DNS
[1094]: 11:32:11 TRACE SQL: SELECT * FROM dns_zone WHERE id=30
[1094]: 11:32:11 TRACE SQL: SELECT * FROM dns_recs WHERE dns_zone_id=30
[1094]: 11:32:11 INFO Dumping maillists
[1094]: 11:32:11 TRACE SQL: SELECT status FROM DomainServices WHERE dom_id=28 AND type='maillists'
[1094]: 11:32:11 INFO Dumping domain statistics
[1094]: 11:32:11 TRACE SQL: SELECT http_in, http_out, ftp_in, ftp_out, smtp_in, smtp_out, pop3_imap_in, pop3_imap_out, date FROM DomainsTraffic WHERE dom_id=28
[1094]: 11:32:11 TRACE SQL: SELECT c.id FROM domains d, hosting h, IP_Addresses ip, certificates c WHERE c.id=ip.ssl_certificate_id AND ip.id=h.ip_address_id AND h.dom_id=d.id AND d.id=28
[1094]: 11:32:11 TRACE SQL: SELECT c.id FROM certificates c, Repository r WHERE c.id=r.component_id AND r.rep_id='' ORDER BY c.id
[1094]: 11:32:11 TRACE SQL: SELECT * FROM hosting WHERE dom_id=28
[1094]: 11:32:11 TRACE SQL: SELECT ip_address, mask, iface, c.pvt_key pvtkey FROM IP_Addresses i INNER JOIN certificates c ON c.id = i.ssl_certificate_id WHERE i.ssl_certificate_id IN (1)
[1094]: 11:32:11 INFO FileFinder: md5sum resolved to
[1094]: 11:32:11 INFO FileFinder: md5 resolved to
[1094]: 11:32:11 DEBUG Unable to create dump: Can't call method "add" on an undefined value at Packer.pm line 5267.
at Packer.pm line 5267
Packer::makeSystemIpNode('Packer=HASH(0x8caf5e8)', 'XmlNode=HASH(0x8e22b6c)', 'HASH(0x8e226f8)') called at Packer.pm line 513
Packer::addServerIp('Packer=HASH(0x8caf5e8)', 'HASH(0x8e226f8)') called at PleskX.pm line 6548
PleskX::addServerIps('PleskX=HASH(0x8caf588)', 'ARRAY(0x8b30ce8)', 'ARRAY(0x86895d0)') called at PleskX.pm line 3119
PleskX::makeDomainNode('PleskX=HASH(0x8caf588)', 'name.de', 0) called at PleskX.pm line 1858
PleskX::makeClientNode('PleskX=HASH(0x8caf588)', '1234D', 'ARRAY(0x8abbb4c)', 'undef', 1) called at PleskX.pm line 1468
PleskX::createClientsDump('PleskX=HASH(0x8caf588)') called at PleskX.pm line 615
PleskX::dump('PleskX=HASH(0x8caf588)') called at /var/cache/20121024133037521/PleskX.pl line 265
eval {...} called at /var/cache/20121024133037521/PleskX.pl line 145
main::main() called at /var/cache/20121024133037521/PleskX.pl line 285

[1094]: 11:32:11 ERROR bcf3cc40-1ec6-42ca-812b-127946792190 Unable to create dump:
at Logging.pm line 84
Logging::error('Unable to create dump', 'fatal') called at /var/cache/20121024133037521/PleskX.pl line 271
main::main() called at /var/cache/20121024133037521/PleskX.pl line 285

[1094]: 11:32:11 INFO FileFinder: pwd resolved to /bin/pwd

 

[IgorG]

Try to debug it with help of article http://kb.parallels.com/113586

 

[xiri]

Thank you. is not helpful. No solution to this problem here. Attached are the other logfiles.

I hope this information will help them.
The destination host is a new server, with new installed os_suse12.1 x64 and new installed Plesk 11.09!!!!
nothing was installed another.

I've seen all the logs but does not help me really. I do not recognize the problem.
I ask for help.
Thank you

/usr/local/psa/PMM/msessions/2012.../backup_finished_status

<?xml version="1.0" encoding="UTF-8"?>
<status task-id="">
<finished status="success">
</finished>
</status>


/usr/local/psa/PMM/msessions/2012.../migration_result

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.result.1

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.result.2

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.result.3

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.result.4

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.result.4

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../migration.status

<?xml version="1.0"?>
<migration-status><idle/></migration-status>


/usr/local/psa/PMM/msessions/2012.../mixed-result.xml

<?xml version="1.0" encoding="UTF-8"?>
<execution-result-mixed status="error" log-location="">
<backup status="error" log-location="/var/cache/20121024133037521/migration.result">
<object type="client" name="1234D">
<object type="domain" name="dnamer.de">
<message code="fatal" severity="error" id="bcf3cc40-1ec6-42ca-812b-127946792190">
<description>Unable to create dump</description>
</message>
</object>
</object>
</backup>
<transfer status="success">
</transfer>
</execution-result-mixed>


/usr/local/psa/PMM/msessions/2012.../restore_task_status

<?xml version="1.0" encoding="UTF-8"?>
<restore status="error" log-location="">
<deploy task-id="">
<finished status="error" log-location="/usr/local/psa/PMM/msessions/20121024133037521/failed-restore.result">
</finished>
</deploy>
</restore>


/usr/local/psa/PMM/msessions/2012.../transfer.result

<?xml version="1.0"?>
<execution-result status="success"/>


/usr/local/psa/PMM/msessions/2012.../step

restore


/usr/local/psa/PMM/msessions/2012.../transformation.log

[24-Oct-2012 13:32:15] Debug: transformationSettings (TransformationSettings Object
(
[_originalXmlFilename:TransformationSettingsrivate] => /usr/local/psa/PMM/var/20121024133037521/dump.xml
[_transformedXmlFilename:TransformationSettingsrivate] => /usr/local/psa/PMM/var/20121024133037521/dump.xml.tmp
[_xsltParams:TransformationSettingsrivate] => Array
(
)

)
)
[24-Oct-2012 13:32:15] Debug: Seleced transformer TransparentTransformer


/usr/local/psa/PMM/msessions/2012.../restore_task_status

<?xml version="1.0" encoding="UTF-8"?>
<restore status="error" log-location="">
<deploy task-id="">
<finished status="error" log-location="/usr/local/psa/PMM/msessions/20121024133037521/failed-restore.result">
</finished>
</deploy>
</restore>

 

[xiri]

Dear ladies and gentlemen of parallels,
I have the following questions:
what should be the content of dump? Is it the dump.xml, dum_result.xml?
The migration wizard generates a dump.xml and dump_result.xml in msessions.
in / usr / local / psa / pmm / var one dump.xml size 0 bytes exist.
On the sql database can be accessed through the migrationasistenten. Otherwise I can see no error.
Many thanks for your support.

 

[IgorG]

Dear ladies and gentlemen of parallels,
I have the following questions:
what should be the content of dump? Is it the dump.xml, dum_result.xml?
The migration wizard generates a dump.xml and dump_result.xml in msessions.
in / usr / local / psa / pmm / var one dump.xml size 0 bytes exist.
On the sql database can be accessed through the migrationasistenten. Otherwise I can see no error.
Many thanks for your support.

Have you read this documentation? http://download1.parallels.com/Ples...linux-advanced-administration-guide/68837.htm

 

[xiri]

Hello Igor,
I can make a backup. The data are then in / var / lib / psa / dumps / clients. just why does the migration manager no dump?
Thanks for the help.