Unable to load folders list error

[Hutcheon]

In the file sharing tab I get a 'Internal error: Authorization Required'

and 'Unable to load folders list. Retry' error.

Plesk 10.4.4.

Help!

 

[DaveOfferaSum]

File Shareing, Same problem

Error is:

Internal error: OK

and

Unable to load folders list. Retry

ver 10.4.4

 

[Dave.E]

The same for me.

I think it was working before I did the Update to PHP 5.3.3 (via plesk Update)
but I can't say, if that really is the "problem".

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Panel 10.4.4 MU#20
CentOS 5
Linux 2.6.18-194.26.1.el5xen
PHP 5.3.3-1.el5_6.1 (updated with plesk update)
MySQL 5.0.77-4.el5_6.6 (updated with plesk update)
Apache 2.2.3-53.el5.centos.3

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
The "Files"-tab in the advanced power-view does not work.
So no private or public files can be uploaded via the panel.

ACTUAL RESULT
Error "Internal Error: OK"
and a Message "Folderlist can't be created - retry"

EXPECTED RESULT
List the folders and do not display errors
--------------------------------------------------------------

 

[Dave.E]

Now with #MU25 - still the same error.
Is there any plan, when this will be fixed?

 

[noemon]

Solution?

Is there any solution to this problem?

 

[IsaiahV]

I've got the same problem.

My error logs are filling with:

2012-05-19T16:37:55-04:00 ERR (3): File sharing list retrieval failed: sharing type=private, error=Authorization Required
2012-05-19T19:40:10-04:00 ERR (3): File sharing list retrieval failed: sharing type=private, error=Authorization Required

I tried updating permissions on the /var/www/vhosts/domain.com/httpdocs to 777 just to see if that would make a difference. It did not.

 

[IsaiahV]

Resolved

This is what I did to fix it on a Debian server:

Make a backup of the Plesk db in case something goes wrong. If you have some way to make a full system backup, might as well do that too.

mysqldump -u admin -p`cat /etc/psa/.psa.shadow` psa > psa.sql

Ensure the following is added to /etc/apt/sources.lst:

## This is temporary appended by Autoinstaller for
## specify source of product's packages for APT.
deb http://autoinstall.plesk.com/debian/PSA_10.4.4 squeeze all
deb http://autoinstall.plesk.com/debian/SITEBUILDER_10.4.4 all all
deb http://autoinstall.plesk.com/debian/BILLING_10.4.4 all all

Run the following commands:

apt-get update
apt-get remove psa
apt-get install psa

Reboot server.

 

[noemon]

Solution

This is the solution guys. Easy and Simple.

You need to enable to Samba File Server from the Modules:

https://img.skitch.com/20120521-fnwywcppn1d18tcnsm2wcrdmpa.jpg

Then you need to configure it by adding a user and a public folder which is the one that is going to be shared.

I added a folder @ /var/www/vhosts/mydomain.com/public/

After adding this folder in the Samba File Server preferences, then you configyre the File Sharing Preferences in plesk and then you can access the file sharing through the Power User view.

Additional info:

http://mdtm.pl/MzlOgJ