Resolved Unable to perform the sync

[NicolasP.]

CentOS Linux 7.4.1708 (Core)‬
Plesk Onyx Version 17.5.3 Update #33

I have tried to update & sync a service package but syncing does not work. Even when no changes are done to a package, the error still appears when saving the package definitions.
Syncing only works if a package has not any accounts to it.

What is wrong and how could I fix it?

Thank you.

 

[Bitpalast]

What exactly is the error message that is displayed?

 

[NicolasP.]

The error is that "Unable to perform the sync".
When I click "Update & Sync", it goes back to service plans waiting to sync the plan with the subscriptions.
After a while I get this message under the plan I choose to sync

 

[NicolasP.]

The error is that "Unable to perform the sync".
When I click "Update & Sync", it goes back to service plans waiting to sync the plan with the subscriptions.
After a while I get this message under the plan I choose to sync

I forgot to mention that this happened after migration from Ubuntu to Centos. At Ubuntu Service Plan sync worked.

 

[Bitpalast]

This normally appears when actual usage inside subscriptions is higher than the new value defined by a plan. For example if a user uses 11 MB of a mailbox and you try to define the plan to only allow 10 MB it will not sync. The same is true for databases, web space, permissions etc.

 

[NicolasP.]

Ahhhh.... I didn't know that.

Thank you very much for your support.

 

[Riza_Pacalioglu]

This normally appears when actual usage inside subscriptions is higher than the new value defined by a plan.

Do you mean the error occurs when there is a locked subscription within the plan? As far as I am aware of when there is a different value entered to the one defined on the service plan, that subscription will be locked and no longer synced? If that is the case, there is a major logical fault in the way Plesk handles syncing.

 

[Bitpalast]

This is not about a manual (individual) parameter change of the very one subscription, but about the actual usage of a ressource being higher than what the new service plan value allows. Please see the mailbox size example from above. You cannot set a new plan value of 10 MB if the mailbox is filled with 11 MB of data. In that case, the new plan value will not sync with the subscription.