• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Unable to Update Plesk

Kingsley

Kingsley

Silver Pleskian
Hello;

I am unable to update my plesk, the following error displays on the web installer

Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...
 

Attachments

  • Plesk Installer.jpg
    Plesk Installer.jpg
    34.4 KB · Views: 11
I would suggest you check autoinstaller3.log file and try to run upgrade process in CLI. You will see more useful debug information there.
 
# plesk installer

Plesk installer log - /tmp/autoinstaller3.log
 
Run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and check results.
 
IgorG said:
Run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and check results.
Click to expand...

#plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Code: 
root@boma:~# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% was finished.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Ign:1 http://debian.mirrors.ovh.net/debian stretch InRelease
Get:2 http://debian.mirrors.ovh.net/debian stretch-updates InRelease [91.0 kB]
Hit:3 http://security.debian.org/debian-security stretch/updates InRelease
Ign:4 http://apt.newrelic.com/debian newrelic InRelease
Hit:5 http://apt.newrelic.com/debian newrelic Release
Hit:6 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:7 http://autoinstall.plesk.com/debian/SITEBUILDER_17.8.12 all InRelease
Get:8 http://debian.mirrors.ovh.net/debian stretch Release [118 kB]
Hit:9 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:10 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:11 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:12 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch Release
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Err:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
  404  Not Found [IP: 192.99.9.170 80]
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Fetched 209 kB in 3s (54.5 kB/s)
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages  404  Not Found [IP: 192.99.9.170 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Detecting installed product components.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
 
Code: 
Synchronizing the Debian APT package index files...
Ign:1 http://debian.mirrors.ovh.net/debian stretch InRelease
Get:2 http://debian.mirrors.ovh.net/debian stretch-updates InRelease [91.0 kB]
Hit:3 http://security.debian.org/debian-security stretch/updates InRelease
Ign:4 http://apt.newrelic.com/debian newrelic InRelease
Hit:5 http://apt.newrelic.com/debian newrelic Release
Hit:6 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:7 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:8 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:9 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:10 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Get:11 http://debian.mirrors.ovh.net/debian stretch Release [118 kB]
Ign:12 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
Ign:13 http://updates.atomicorp.com/channels/tortix-common/debian stretch Release
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Err:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
  404  Not Found [IP: 192.99.9.170 80]
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Fetched 209 kB in 2s (74.9 kB/s)
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages  404  Not Found [IP: 192.99.9.170 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '2.24.9-debian.9.180409.1642' for 'sw-engine-cli-2.24' was not found
E: Version '17.8.11-debian9.0.build1708180409.18' for 'plesk-engine' was not found
E: Version '2.24.9-debian.9.180409.1642' for 'sw-engine' was not found
E: Version '17.8.11-debian9.0.build1708180417.15' for 'psa-health-monitor' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
root@boma:~#
 
Obviously that something wrong with Atomic repository. Try to disable it.
 
You must log in or register to reply here.

Similar threads

Daveo
Resolved Upload Progress PECL issue & IonCube PECL query
Replies
12
Views
7K
Daveo
Daveo
D
Resolved The update of Plesk has failed.
Replies
2
Views
697
dayfly
D
N
Question System updates failed
Replies
3
Views
542
Martin Dias
Martin Dias
C
Issue Upgrade Plesk Version 17.8.11 to #94 failed
Replies
6
Views
1K
Oldiesmann
Oldiesmann
D
Question ERROR: The 'apt' utility failed to install the required packages. alt-libcurlss
Replies
2
Views
704
Sebahat.hadzhi
Sebahat.hadzhi
Back
Top