unbelievable

[hardbrasil]

hello Parallels,
i am unable to talk with yours...

1) i would like to become a lic. reseller, i fill 3 diff. forms, no one from parallels contact me.

2) I've tryed to call on global headquarters, no one answerer, or the calling goes down

3) Ticket is impossible, because none of my 10 payed licenses are unable to open it. who can?

4) Chat, Skype, and whatever none of them works

5) i have one lic Web Admin Edition - how many emails can i create per domain?
i dont find anything about this on web, or knowledge base, my client is unable to create more email accounts and i dont know how to solve!!!!
if there is a limitation you suppose to show for us, not let us to discovery...

i am very unhappy with Parallels!

 

[Sergey L]

Hi, I am terribly sorry about such unpleasant experience. How many days ago you did it?
Can you tell me which country you are from? I will find a contact responsible for that particular region.
Can you drop me a private message with your email/phone so that they can reach you?

If you can tell me which forms you filled (i.e. URLs or emails you were sending them to), we will definitely investigate what went wrong or why your request might be lost.

For #3 - if you previously purchased licenses from some reseller of Parallels, you can only have support from them. It is most common reason, but please tell me if that is not your case.

for #4 - you can have as many emails as you want as long as your server can carry the load. Can you show a screenshot of the error? or at least tell how many mailboxes they already have?

 

[hardbrasil]

Hi Sergey,
probably 20 days ago. i've tryed contact on contact form and by reseller form invitation.

i am from Brasil, but i can get relationship/support with any country who speak English.

#3 - we have some dedicated servers, and 3 of them are with reseller of Parallels, and one direct by Parallels. Even this purchase directly we are ineligible

#4 - I answered on other ticket, thanks

i will sent my details by pm, thanks

 

[IgorG]

3) Ticket is impossible, because none of my 10 payed licenses are unable to open it. who can?

You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it. If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.

4) Chat, Skype, and whatever none of them works

You can always send PM for me and I'll be glad to help.

 

[hardbrasil]

thanks again!
i will wait the contact of reseller team,