UPDATE ERROR *****help*****

[ZAPP?!]

Hey,

I tried updating plesk this evening but after I am getting the following error (bottom)
What can i do 2 fix it. I tried running the updater again no luck :S

ERROR: PleskMainDBException
Up LevelUp Level
MySQL query failed: MySQL server has gone away

0: /usr/local/psa/admin/plib/common_func.php3:218
db_query(string 'SELECT id, type, url, priority, enabled, auth_required, login, password FROM ai_vendor_sources')
1: /usr/local/psa/admin/plib/autoinstaller/AutoInstallerVendorSource.php:136
AutoInstallerVendorSource::getVendorSources()
2: /usr/local/psa/admin/plib/autoinstaller/AutoInstallerManager.php:209
AutoInstallerManager->install(string 'PLESK_8_3_0', array, boolean false, string 'xxxxxx@gmail.com*', boolean true)
3: /usr/local/psa/admin/htdocs/server/autoinstaller_install.php:101

* xxxxxx@gmail.com = replaced

zapp

 

[Monica@]

Seems the MySQL server crashes and Plesk updater cannot connect to the database to get the necessary info.
1. Please check /var/log/mysqld.log for possible errors.
2. Check /tmp/autoinstaller3.log
3. Try to use the latest autoinstaller taken from ftp://download1.swsoft.com/Plesk/Plesk8.3 (you will be able to update from command line).
4. Check whether the disk space is available.

 

[quark]

SuSE 10.2. Same error. You can see autoinstaller3.log here.

Solved... I deleted all packages downloaded by autoinstaller in root/psa and root/swsoft and I run autoinstaller again in command prompt.