Update from 10.2.0 to 11.0.9

[Sarafidis]

Hi there,

i have started the update from 10.2.0 to 11.0.9 but it has stuck for quite a long time at the following point:

Installation started in background
Determining the packages that need to be installed.
The following components will be installed because they are required by the components you selected: 'mysql-client'
File downloading PANEL-WIN_11.0.9/dist-msi-Microsoft-2003-i386/panel.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_11.0.9/dist-msi-Microsoft-2003-i386/panel-management.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_11.0.9/dist-msi-Microsoft-2003-i386/mysql-admin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_11.0.9/dist-msi-Microsoft-2003-i386/plesk.msi:

any ideas?

thanks