Update problems / Can't reach http://autoinstall.plesk.com

[Neologist]

Hi,

I tried to update the base package of Plesk 8.3.0 and got a license failure (http://kb.swsoft.com/en/3543). So I downloaded the autoinstaller for my system (Suse 9.3 64Bit) and replaced the existing one. I set the rights of this file to 755 like they were before.

Now when I try to run the Updater I get strange errors like:

Fehler: Failed to download the package http://autoinstall.plesk.com/sitebuilder.inf3:
Couldn't resolve host 'autoinstall.plesk.com'
Not all packages were installed.
Please try installing packages again later.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..

and

Fehler: Failed to download the package http://autoinstall.plesk.com/sso.inf3:
Couldn't resolve host 'autoinstall.plesk.com'
Not all packages were installed.
Please try installing packages again later.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..

These two errors happend after choosing the packages to update.

Sometimes there is a failure right after clicking at the Updater-Button:

Fehler: Failed to download the package http://autoinstall.plesk.com/plesk.inf3:
Couldn't resolve host 'autoinstall.plesk.com'
Not all packages were installed.
Please try installing packages again later.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..

When I try to reach these URLs via console everything works fine ... so what is wrong there?

 

[UnityWeb]

you might try to fetch thos .inf3 files manually via wget and the tell the autoinstaller to use local copy, try ./autoinstaller_name --help to see all available commands. You might try to install bind9 prior to the autoinstaller.

sometimes plesk's installer is kinda voodoo stuff

 

[abdi]

Add

72.21.81.253 autoinstall.plesk.com

to /etc/hosts

 

[Amin Taheri]

make sure that you have good dns resolvers in your /etc/resolv.conf file and they can resolve the name. Otherwise you may need to update the nameservers there to add in different ones. You dont want to keep the item in your host file because it tends to change.