Upgrade to 11.0.9 failed

[MTL-Services]

Hello,

we tried upgrading our Centos server to Plesk 11.0.9.
Unfortunately, it failed with "ERROR while trying to upgrade SQL database from 10120".
/usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair
failed with the same result.
The suggested /tmp/plesk_11.0.9_installation.log doesnt give much information either:

Pending reads 0
Pending writes: LRU 0, flush list 0, single page 0
Pages made young 47, not young 0
0.00 youngs/s, 0.00 non-youngs/s
Pages read 1000, created 279, written 5461
0.00 reads/s, 0.00 creates/s, 0.50 writes/s
Buffer pool hit rate 1000 / 1000, young-making rate 0 / 1000 not 0 / 1000
Pages read ahead 0.00/s, evicted without access 0.00/s, Random read ahead 0.00/s
LRU len: 1279, unzip_LRU len: 0
I/O sum[0]:cur[0], unzip sum[0]:cur[0]
--------------
ROW OPERATIONS
--------------
0 queries inside InnoDB, 0 queries in queue
1 read views open inside InnoDB
Main thread process no. 24811, id 139712585320192, state: sleeping
Number of rows inserted 129766, updated 910, deleted 27, read 745004
0.03 inserts/s, 0.61 updates/s, 0.03 deletes/s, 2509.12 reads/s
----------------------------
END OF INNODB MONITOR OUTPUT
============================


ERROR while trying to upgrade SQL database from 10120
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again


===> Restoring database from backup /var/lib/psa/dumps/mysql.preupgrade.10.12.0-11.0.9.20130110-145609.dump.gz


**** Product repair failed.

Any suggestions?

 

[IgorG]

It looks like that Plesk database is corrupted. It can be fixed with restoring correct database for the same Plesk version from dumps in /var/lib/psa/dumps but I strongly recommend you contact Support Team for fixing this complex issue.

 

[MTL-Services]

Thanks for getting back to me, Igor. Is the Parallels support free of charge even if the license was obtained from our ISP?

 

[IgorG]

No. I think that you should buy per-incident support in this case. More details here - http://www.parallels.com/support/home/

 

[MTL-Services]

In other words: let the customer pay for fixing a poorly written software (or update script)? Ergo Parallels charges double.
Interesting business approach!

 

[IgorG]

Please use forum search - this question was discussed a lot of times... In short - you will be refunded if it is really our bug.