Upgrading 8.6.0 -> 9.0.0

[wheatie80]

Trying to upgrade from within control panel and getting the following error...


Parallels Products Installer 3.4.0 (build at 2008-11-15 22:24 svn rev. 0) started at (timezone CST) Thu Dec 11 15:40:12 2008
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_0 --notify-email=alex.marz@sasktel.net --install-component=base --install-component=docs --install-component=api --install-component=pmm --install-component=sbm --install-component=java --install-component=psa-firewall --install-component=psa-vpn --install-component=psa-fileserver --install-component=watchdog --install-component=cs-gs --install-component=battlefield --install-component=bf2 --install-component=kav --install-component=spamassassin --install-component=backup-ded --install-component=atis

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=4.7 arch=i686 environment=~empty
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=4.7 arch=i686 environment=~empty
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 10%..21%..32%..40%..51%..61%..70%..80%..91%..100% done.
Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading the file PSA_9.0.0/plesk-9.0.0-cos4.2-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1222739062, available=1228702326
Checking if key update required for component plesk/base
Config allows upgrade from version 9.0 without key update
Currently installed component version is 8.6.0-cos4.build86080722.02
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=1226766615, available=1226766615
Component plesk/php4: mode up2date, installed=0, available=0
Component plesk/postgresql: mode up2date, installed=0, available=0
Component plesk/vault: mode upgrade, installed=1216669841, available=1226924331
Component plesk/docs: mode upgrade, installed=1216669800, available=1226924274
Component plesk/ppwse: mode upgrade, installed=1216669815, available=1226924298
Component plesk/api: mode upgrade, installed=1222739048, available=1228702317
Component plesk/pmm: mode upgrade, installed=1222739052, available=1228702323
Component plesk/sb-publish: mode up2date, installed=1160552838, available=1160552838
Component plesk/sbm: mode upgrade, installed=1210144475, available=1220864885
Component plesk/cf-support: mode upgrade, installed=1216669828, available=1226924316
Component plesk/miva: mode upgrade, installed=1216669832, available=1226924320
Component plesk/billing: mode upgrade, installed=1218621008, available=1228546791
Component plesk/mod-bw: mode up2date, installed=1194429504, available=1194429504
Component plesk/asp: mode up2date, installed=1208228011, available=1208228011
Component plesk/java: mode upgrade, installed=1216669738, available=1226924226
Component plesk/mod_python: mode up2date, installed=0, available=0
Component plesk/ruby: mode upgrade, installed=1216669830, available=1226924318
Component plesk/qmail: mode install, installed=0, available=1226924343
Component plesk/postfix: mode install, installed=0, available=1226924343
Component plesk/psa-firewall: mode upgrade, installed=1216669736, available=1226924224
Component plesk/psa-vpn: mode upgrade, installed=1216669797, available=1226924269
Component plesk/psa-fileserver: mode upgrade, installed=1216669728, available=1226924212
Component plesk/sshterm: mode upgrade, installed=1216669694, available=1226374934
Component plesk/watchdog: mode upgrade, installed=1221225422, available=1226924305
Component plesk/cs-gs: mode upgrade, installed=1216669733, available=1226924221
Component plesk/battlefield: mode upgrade, installed=1216669808, available=1226924288
Component plesk/bf2: mode upgrade, installed=1216669827, available=1226924315
Component plesk/mailman: mode upgrade, installed=1216669825, available=1226924312
Component plesk/kav: mode upgrade, installed=1216669837, available=1226924326
Component plesk/drweb: mode upgrade, installed=1162918806, available=1226924187
Component plesk/spamassassin: mode upgrade, installed=1216669742, available=1226924231
Component plesk/backup-ded: mode upgrade, installed=1222739050, available=1228702320
Component plesk/atis: mode upgrade, installed=1214312444, available=1225196787
Component plesk/de-DE-locale: mode upgrade, installed=1217925532, available=1226570471
Component plesk/es-ES-locale: mode upgrade, installed=1216193035, available=1226570493
Component plesk/fr-FR-locale: mode upgrade, installed=1216193038, available=1226570509
Component plesk/horde: mode upgrade, installed=1216669805, available=1226924283
Exchanging information with licensing server.base
Downloading the file PSA_9.0.0/plesk_getkeyinfo.sh: 100% done.
Ask KA server for key update: product=PleskLogin current key number=PLSK004645940006 to version=9.0.0
Warning: your license key for the base component cannot be upgraded.
ERROR: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.



My system info is as detailed

[root@poseidon ~]# uname -a
Linux poseidon.sasknet.org 2.6.9-78.0.8.ELsmp #1 SMP Wed Nov 19 20:05:04 EST 2008 i686 i686 i386 GNU/Linux
[root@poseidon ~]# cat /etc/redhat-release
CentOS release 4.7 (Final)
[root@poseidon ~]#


Attempting to update my key from within the contol panel simply indicates i have the most current key at this point in time. Any help would be apprecieated

 

[TerryM]

Same problem

Hi

I also get the same problem, however calling Parallels they wont offer help as I dont have a support plan So I now pay a montly lease with no support to get a problem not caused by myself I would also be interested in why this happens.

Thanks in advance
Terry

 

[00quick00]

This is a more detailed version of the error message I'm getting:

Exchanging information with licensing server.base
Downloading the file PSA_9.0.0/plesk_getkeyinfo.sh: 100% done.
/root/parallels/PSA_9.0.0/plesk_getkeyinfo.sh: line 9: 32563 Segmentation fault $file -uadmin psa < /dev/null > /dev/null 2>&1

Failed to check whether a new license key is available.

Continuing with the upgrade without having an appropriate product license
will result in the installation of a default license with limited
functionality. Administrators are advised to first acquire the appropriate
license before continuing with the product upgrade.

 

[fobicodam]

Good, lucky you to use the command to update, the updater NEVER shows a message like this.. I was so happy with my 8.6...

 

[wheatie80]

This is the email i received when trying to update the SuS for my plesk server.

Dear Alex,

Unfortunately the order cannot be completed. According to our records the SUS on the license PLSK.<removed>.x expired on Mar-23-2008. So it cannot be renewed.

As of April 1st, Parallels no longer accepts reinstatements of Software Update Service (SUS) for 10/30/100/300 domains Parallels Plesk Control Panel licenses.

The only Reinstatement available is for Unlimited domains.

You may purchase the SUS Unlimited domains Reinstatement ($519.35) online at:

http://www.parallels.com/en/buyonline/support/plesk/linux/

Please note that SUS Reinstatement does not affect the original license domain value, i.e after Reinstating SUS for Unlimited domains on the 30 domains license the domain value will remain - 30.

Alternatively, you may purchase a new lease Plesk license at:

http://www.parallels.com/en/buyonline/plesk/linux/

We look forward to hearing from you.

Thanks,
--
Dmitry Yaroslavtsev
Online Store Service Representative
Parallels

 

[gruntly0007]

I have the same problem. Running CentOS.