Uploading License Key not working

[Bradicus]

Hello,

We are paying for a Plesk license, but our server does not have outgoing web access (is behind a firewall). The license expires every 6 months so that Plesk can regularly verify that old license keys aren't being illegally used.

After the first 6 months, we just got a new license from Plesk, but it is not uploading properly. When I log in, the Plesk control panel is locked out and I get the error:

Error: The license key is invalid. In order to use the Control Panel, please obtain and install a new functioning license key. Your license key has expired. To continue using your Control Panel you must purchase a non-expiring commercial license key.

This is expected, as the key has expired.

But I upload the new key, which is in the format, PLSK.XXXXXXXX.0001.xml, the upload appears to complete but the license information does not update.

When I log out and then log back in, I get the same error as above; as if I never uploaded the new key.

Does anybody have any ideas why this might be?

Thanks in advance,
-Brad

 

[Bender]

Hi,

Have you tried to restart Plesk control panel service?

Also contact online sales to make sure that your key is valid and not expired:

https://register.swsoft.com/support/online_sales/form.php/

 

[Bradicus]

Thank you for your suggestion. Restarting the Plesk service seems to have fixed the problem (the new key is accepted permanently). SWSoft should be aware of the issue, though...