• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Urgent help.. (Starting Plesk: [FAILED])

saatchi

saatchi

Basic Pleskian
Hi,

I upgrade Plesk to 8.0.0 but I cann't access to https://mydomain.com:8443 and it shows "The page cannot be displayed". I tried to check it via shell and I find that psa is not run, so I try to run it, but:


# /etc/rc.d/init.d/psa status
psa is stopped



so:


# /etc/rc.d/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [FAILED]
Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
Copyright (c) Igor Daniloff, 1992-2004
Doctor Web Ltd., Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com

Engine version: 4.32b
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
Loading /var/drweb/bases/drw432xx.vdb - Ok, virus records: 5681
Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 759
Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
Total virus records: 105840
Key file not found!
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.
[FAILED]



Please help me to solve it, ASAP.
 
Dude you need to upgrade your key...

Problem is here:
# /etc/rc.d/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0

Either your versions file is corrupted or you didn't upgrade your key to an 8 compatible key. Its trying to use your 7.x key but is running version 8.

Another make sure you had the latest patch, I think it was patch 7 for 7.5.4 that added the needed code to be able to upgrade to PSA 8. See note:
NOTE: The latest version of Plesk 7.5.4 (including patches) is required to upgrade to Plesk 8.0 for Linux/Unix. Please click here to download or use Autoupdate feature in your Plesk control panel.

Use this link to upgrade your key:
https://register.swsoft.com/key_upgrade/

You need to upgrade your key otherwise it won't run properly on your old key.

Thx
James
 
Thanks james,

I know about the key. But I think that I've to switch to plesk 8.0.0 and after that, in the server panel, I use my new key. But at the moment, I cann't access to my any :8443 url.

Fortunately, port 80 is working and my domains aren't down.

:confused:
 
Generally the key file comes in a shell script form. If you have root on your box, you should be able to install the key file manually from a shell prompt. Thats how I've always done it. Depending on SW-Soft's software to do it for you, not so good.

:)

Just my thoughts.

J
 
If you have a key file that SW-Soft sent you via email, or you downloaded that has a .sh file extension (I believe they all do), thats simply an install shell script to load the key into place.

FTP your key up to your server and then...
SSH/Telnet/Console your server and from a command line as root execute the following:

/bin/sh plskwhatever.sh

If you just have a key file there is probably a work around, but I've never in the 3 years I've used PSA seen a key sent in any other form than a shell script. As I said there is probably a work around to install the raw key.

I can look that up for you if you'd like.

J
 
Hi,

I've the same problem:


[root@ik56038 ~]# /etc/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [ÉCHOUÉ]
Starting up drwebd: Dr.Web (R) daemon for Linux/Plesk Edition v4.33 (4.33.0.09211)
Copyright (c) Igor Daniloff, 1992-2005
Doctor Web, Ltd., Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com

Daemon version: 4.33.0 <API:2.1>
Engine version: 4.33 <API:2.1>
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
Loading /var/drweb/bases/drw43327.vdb - Ok, virus records: 958
Loading /var/drweb/bases/drw43326.vdb - Ok, virus records: 793
Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 760
Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
Loading /var/drweb/bases/drw43302.vdb - Ok, virus records: 806
Loading /var/drweb/bases/drw43301.vdb - Ok, virus records: 504
Loading /var/drweb/bases/drw43300.vdb - Ok, virus records: 24
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 78675
Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 1271
Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 4886
Total virus records: 105372
Key file: /opt/drweb/drweb32.key - Key file not found!
A path to a valid license key file does not specified.
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.


I receive a new licence key.
i've load it by ftp to the server.
It doesn't look like a shel script ...

[root@ik56038 httpdocs]# sh PLSK.01376653.0002
PLSK.01376653.0002: line 1: -----BEGIN: command not found
PLSK.01376653.0002: line 2: Key: command not found
PLSK.01376653.0002: line 3: Ability: command not found
PLSK.01376653.0002: line 4: Ability: command not found
PLSK.01376653.0002: line 5: Ability: command not found
PLSK.01376653.0002: line 6: Ability: command not found
PLSK.01376653.0002: line 7: Ability: command not found
PLSK.01376653.0002: line 8: Ability: command not found
PLSK.01376653.0002: line 9: Ability: command not found
PLSK.01376653.0002: line 10: Ability: command not found
PLSK.01376653.0002: line 11: Action: command not found
PLSK.01376653.0002: line 12: Additional: command not found
PLSK.01376653.0002: line 13: Ask: command not found
PLSK.01376653.0002: line 14: Autoinstaller: command not found
PLSK.01376653.0002: line 15: Backward: command not found
PLSK.01376653.0002: line 16: Client: command not found
PLSK.01376653.0002: line 17: Clients: command not found
PLSK.01376653.0002: line 18: Detailed: command not found
PLSK.01376653.0002: line 19: Domain: command not found
PLSK.01376653.0002: line 20: DrWeb:: command not found
PLSK.01376653.0002: line 21: syntax error near unexpected token `('
PLSK.01376653.0002: line 21: `Expiration date (GMT): 20110225'

How can i use thi licence. I've no acces to plesk interface.
 
You must log in or register to reply here.

Similar threads

Franco
Resolved Failed to start network scripts
Replies
2
Views
870
Franco
Franco
Dirk
Issue Drweb is killing my Webtraffic
Replies
0
Views
1K
Dirk
Dirk
M
Question Plesk E-Mail Security | Failed to start clamd scanner (amavisd) daemon
Replies
7
Views
2K
Raul A.
R
A
Issue Problems with fail2ban
Replies
1
Views
1K
Kaspar@Plesk
Kaspar@Plesk
C
Resolved Mariadb not working - DB query failed: SQLSTATE[HY000] [2002] No such file or directory
Replies
7
Views
3K
Crash79797
C
Back
Top