Vanishing E-mail Messages

[Eric Pretorious]

I've already described the troubles that I've had managing e-mail accounts with the Web-based interface (i.e., example.com:8443) & mailmng...

• Creating Mail Accounts From the CLI
• E-mail Accounts: Outbound Spam

...and now I've got another: Messages delivered to the e-mail account that was destroyed and recreated (i.e., eric@example.com) are not placed in the mailstore (i.e., /var/qmail/mailnames/example.com/eric/Maildir).

I started by using telnet to send a local message (i.e., `telnet localhost 25`) and then checked Postfix's log file (i.e.,/usr/local/psa/var/log/maillog) to verify that the message was delivered:

Aug 12 18:56:46 www postfix/smtpd[15372]: connect from localhost[::1]
Aug 12 18:57:40 www postfix/smtpd[15372]: 70B324F4008: client=localhost[::1]
Aug 12 18:58:15 www postfix/cleanup[15376]: 70B324F4008: message-id=<20140812185740.70B324F4008@www.example.com>
Aug 12 18:58:15 www dk_sign[16097]: Auth_ID: [example.net] Signed: [Yes] Header List: [Yes]
Aug 12 18:58:15 www /usr/lib64/plesk-9.0/psa-pc-remote[15016]: handlers_stderr: PASS
Aug 12 18:58:15 www /usr/lib64/plesk-9.0/psa-pc-remote[15016]: PASS during call 'dd51-domainkeys' handler
Aug 12 18:58:15 www postfix/qmgr[1660]: 70B324F4008: from=<eric@example.net>, size=438, nrcpt=1 (queue active)
Aug 12 18:58:16 www postfix-local[16099]: postfix-local: from=eric@example.net, to=eric@example.com, dirname=/var/qmail/mailnames
Aug 12 18:58:16 www spamd[22604]: spamd: got connection over /tmp/spamd_full.sock
Aug 12 18:58:16 www spamd[22604]: spamd: using default config for eric@example.com: /var/qmail/mailnames/example.com/eric/.spamassassin/user_prefs
Aug 12 18:58:16 www spamd[22604]: spamd: processing message <20140812185740.70B324F4008@www.example.com> for eric@example.com:110
Aug 12 18:58:17 www postfix/smtpd[15372]: disconnect from localhost[::1]
...
Aug 12 18:58:19 www dk_check[16115]: DK_STAT_NOSIG: No signature available in message
Aug 12 18:58:19 www postfix-local[16114]: handlers_stderr: PASS
Aug 12 18:58:19 www postfix-local[16114]: PASS during call 'dd52-domainkeys' handler
...
Aug 12 18:58:21 www spamd[22604]: spamd: clean message (2.1/7.0) for eric@example.com:110 in 5.1 seconds, 778 bytes.
Aug 12 18:58:21 www spamd[22604]: spamd: result: . 2 - ALL_TRUSTED,DKIM_SIGNED,MISSING_HEADERS,MISSING_SUBJECT,URIBL_BLOCKED scantime=5.1,size=778,user=eric@example.com,uid=110,required_score=7.0,rhost=localhost,raddr=127.0.0.1,rport=/tmp/spamd_full.sock,mid=<20140812185740.70B324F4008@www.example.com>,autolearn=no
Aug 12 18:58:21 www postfix-local[16099]: handlers_stderr: PASS
Aug 12 18:58:21 www postfix-local[16099]: PASS during call 'spam' handler
Aug 12 18:58:21 www spamd[7700]: prefork: child states: II
Aug 12 18:58:21 www postfix-local[16099]: handlers_stderr: PASS
Aug 12 18:58:21 www postfix-local[16099]: PASS during call 'dd52-domainkeys' handler
Aug 12 18:58:21 www postfix/pipe[16098]: 70B324F4008: to=<eric@example.com>, relay=plesk_virtual, delay=53, delays=48/0.01/0/5.2, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Aug 12 18:58:21 www postfix/qmgr[1660]: 70B324F4008: removed

However, there are no new messages in the New mailstore (i.e., /var/qmail/mailnames/example.com/eric/Maildir/new):

[root@www log]# ls -al /var/qmail/mailnames/example.com/eric/Maildir/new
total 8
drwx------  2 popuser popuser 4096 Aug  8 00:20 .
drwx------ 37 popuser popuser 4096 Aug  9 22:24 ..

Where did the message go?

 

[Eric Pretorious]

Where did the message go?

I wasn't able to locate the messages that have arrived in the past four days but I was able to repair the account by...

1. Creating an archive of the mailstore (i.e., /var/qmail/mailnames/example.com/eric/Maildir/new):
   

   cd /var/qmail/mailnames/example.com/eric/
   tar czf /tmp/eric@example.com Maildir

2. Deleting the account using the Web interface (i.e., example.com:8443),
3. Recreating the account using the Web interface,
4. Restoring the mailstore:
   

   cd /var/qmail/mailnames/example.com/eric/
   tar xzf /tmp/eric@example.com Maildir

I'd still like to know where those messages have been going for te past four days. :|

 

[Jammyamerica]

I started by using telnet to send a local message (i.e., `telnet localhost 25`) and then checked Postfix's log file (i.e.,/usr/local/psa/var/log/maillog) to verify that the message was delivered: Nice

 

[Eric Pretorious]

I'd still like to know where those messages have been going for the past four days. :|

Bumping this message.