webmail.domain.com don't work

[hollosch]

Hi,
i am using plesk with a domain, hosted by an other provider than the server runs.
I set a-record to the IP and the mx-settings to the webmail.domain.com

I activate mail for the domain and create an email-adress (mailbox). But the (sub)domain webmail.domain.com ist not available...
Chrome: ERR_NAME_NOT_RESOLVED

What can be the problem ?

 

[abdi]

You can't use webmail.domain.com as a domain name ...That already is reserved for the webmail interface on Plesk.
And why would you want an email such as user@webmail.domain.com?

 

[hollosch]

Ok, where should the mx entry point when using mail@domain.com?

 

[abdi]

mail.domain.com
But also you should have an A record of mail.domain.com resolving to the server that will be hosting the respective email services.

 

[hollosch]

I have the a-record to the ip-address. Does this not work ?

 

[abdi]

If you already have the A record resolving to mail.domain.com + you have created the MX records for mail.domain.com then ALL should be fine!

 

[hollosch]

Hi, this are my settings:

 

[abdi]

The name of the A record should either be mail or *