Websites Not Appearing But Settings Are The Same

[Richard_Duncan]

We have 2 websites that are acting perfectly fine and 2 that aren't resolving. I contacted our Hosting company and asked about the DNS settings from their end and they replied that echocareers is pointing to ns.echo-web.com but I don't see that in these settings.

Attached are the DNS settings and I just wanted to ask if anyone has any suggestions on this? The top one is fine and visible, the middle and bottom have the same settings but different issues in resolving.

Thanks in advance!

 

[scsa20]

theduncaneffect.com I'm able to access just fine.

echocareers.com, on the other hand, isn't, and I think it's because of how you did your DNS. You have the name servers address for echocareers.com pointing to NS1.ECHO-WEB.COM and NS2.ECHO-WEB.COM but no where in your DNS setting do you have an A record for NS1 or NS2 under echo-web.com.

The easiest fix is to log into the register of echocareers.com (who is registered through https://www.melbourneit.com.au/ based off of WhoIs lookup) and change the name servers to point to ns.rackspace.com and ns2.rackspace.com

 

[Richard_Duncan]

Thanks for your response. We did find that MelbourneIT has the NS set wrong and we're awaiting a reply.

But on the theduncaneffect.com, I'm getting a preview from the panel but online is shows up as a HeartCore default page. Are you seeing the one on the right?

Thank you for the help.

 

[scsa20]

The one I'm seeing is the first picture (HeartCore), which one should it be showing? The later one where it's just a black page saying coming soon?

 

[Richard_Duncan]

The one on the right is the real page.

 

[scsa20]

If you have access to the server (either physically or RDP), take a look at the IIS settings for the bindings and the document root to make sure that the bindings and document root is the correct location and IP address.