• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Webspace suspend disables DNS

K

_KevinH

New Pleskian
BUG REPORT: Webspace suspend disables DNS

---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.0.9 Update #60
CentOS release 6.5 (Final)
Intel(R) Xeon(R) CPU X5550 @ 2.67GHz
Linux version 2.6.32-358.el6.x86_64 (mockbuild@c6b8.bsys.dev.centos.org) (gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) ) #1 SMP Fri Feb 22 00:31:26 UTC 2013

PROBLEM DESCRIPTION
Suspending a domain for which Plesk is managing the DNS zones for that domain results in the removal of the domain from the DNS zone.

STEPS TO REPRODUCE
Option 1: Visit Home > Subscriptions > DOMAINNAME.com and on the General tab, click the "Suspend" button on the toolbar (the button between Change Hosting Settings and Change Subscriber)

Option 2: From the commandline, run /usr/local/psa/bin/subscription --webspace-off DOMAINNAME.com


ACTUAL RESULT
Visiting the domain in a web browser results in "Server not found. Firefox can't find the server at www.DOMAINNAME.com."

Lookup the domain with the 'dig' commandline tool returns no result.

$ dig DOMAINNAME.com @ns1.SERVERNAME.com
; <<>> DiG 9.8.5-P1 <<>> DOMAINNAME.com @ns1.SERVERNAME.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 54111
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;centronfuelsaver.com. IN A

;; Query time: 24 msec
;; SERVER: IP_ADDR#53(IP_ADDR)
;; WHEN: Wed Jan 22 10:14:45 CST 2014
;; MSG SIZE rcvd: 38



EXPECTED RESULT
Default Plesk server page should be displayed, as if a domain had been created, but no webspace files added.

Lookup with the 'dig' commandline tool should return the A record including the server IP address.


ANY ADDITIONAL INFORMATION
Workaround: After suspending the domain, if you then visit Home > Subscriptions > DOMAINNAME.com > Website & Domains > DNS Settings and click the icon for "Switch Off the DNS Service" and then click again to "Switch on the DNS Service" you then achieve the EXPECTED RESULT.

--------------------------------------------------------------
 
Last edited:
---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.0.9 Update #60
CentOS release 6.5 (Final)
Intel(R) Xeon(R) CPU X5550 @ 2.67GHz
Linux version 2.6.32-358.el6.x86_64 (mockbuild@c6b8.bsys.dev.centos.org) (gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) ) #1 SMP Fri Feb 22 00:31:26 UTC 2013

PROBLEM DESCRIPTION
Suspending a domain for which Plesk is managing the DNS zones for that domain results in the removal of the domain from the DNS zone.

STEPS TO REPRODUCE
Option 1: Visit Home > Subscriptions > DOMAINNAME.com and on the General tab, click the "Suspend" button on the toolbar (the button between Change Hosting Settings and Change Subscriber)

Option 2: From the commandline, run /usr/local/psa/bin/subscription --webspace-off DOMAINNAME.com


ACTUAL RESULT
Visiting the domain in a web browser results in "Server not found. Firefox can't find the server at www.DOMAINNAME.com."

Lookup the domain with the 'dig' commandline tool returns no result.

$ dig DOMAINNAME.com @ns1.SERVERNAME.com
; <<>> DiG 9.8.5-P1 <<>> DOMAINNAME.com @ns1.SERVERNAME.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 54111
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;centronfuelsaver.com. IN A

;; Query time: 24 msec
;; SERVER: IP_ADDR#53(IP_ADDR)
;; WHEN: Wed Jan 22 10:14:45 CST 2014
;; MSG SIZE rcvd: 38



EXPECTED RESULT
Default Plesk server page should be displayed, as if a domain had been created, but no webspace files added.

Lookup with the 'dig' commandline tool should return the A record including the server IP address.


ANY ADDITIONAL INFORMATION
Workaround: After suspending the domain, if you then visit Home > Subscriptions > DOMAINNAME.com > Website & Domains > DNS Settings and click the icon for "Switch Off the DNS Service" and then click again to "Switch on the DNS Service" you then achieve the EXPECTED RESULT.

--------------------------------------------------------------



One justification for keeping the DNS service active even when the domain has been disabled in Plesk is that in some cases the DNS may reference services not hosted on Plesk. For instance, MX records which are pointed to some 3rd party service. While I feel it is reasonable to disable someone's website for non-payment of hosting, I do not feel it is reasonable to also disable their ability to receive email when that email service is not being provided through me.
 
Last edited:
test post because the forum somehow ate my previous post.

EDIT: I don't know what happened but I had a post here previously which said that a justification for NOT wanting to disable the DNS is when the client has their mail at a 3rd party but their Web and DNS hosting in Plesk. Should be able to suspend the web without affecting their mail service, but because suspend disables DNS, the mail stops flowing even though it is not hosted on this server.
 
Last edited:
I couldn't reproduce your bug report. I followed all your instructions but even after suspension my domain DNS records are still active (with the same behavior you expect.

Code: 
Web Server's Default Page

This page is generated by Parallels Plesk Panel, the leading hosting automation software. You see this page because there is no Web site at this address.
You can do the following:
Create domains and set up Web hosting using Parallels Plesk Panel.
For more information please contact Administrator.
 
Hello abdi - did you actually query the DNS server, or only visit the page in a web browser?

Depending on how your DNS caching is setup, you may not notice the fact that it was disabled right away if you only test in your web browser. You need to directly query the DNS record through the affected DNS server. I recommend the 'dig' or 'nslookup' tools for this.
 
I did run the DIG right on the server it self:

Code: 
# dig somedomain.org @localhost
 
You must log in or register to reply here.

Similar threads

C
Issue Slave DNS Manager
Replies
1
Views
585
AYamshanov
AYamshanov
K
Resolved Event "DNS zone updated" still fired for domain alias when DNS zone synchronization with primary domain is disabled
Replies
2
Views
1K
IgorG
IgorG
S
Question DNS, "dig" doesn't display CNAME's
Replies
3
Views
2K
weltonw
W
R
Forwarded to devs Plesk Extension 'Transfer of DNS Records' Not Functioning
Replies
7
Views
3K
Change Maker
C
steveb
Question TXT and SOA DNS records not propagating
Replies
3
Views
5K
alexonb
alexonb
Back
Top