WHMCS, Apache, Plesk error

[Kayatoo]

Good evening,

I appreciate this topic has been covered many times and I have found numerous people having the same issue. All suggested fixes for me are achieving nothing at all.

Anyone using WHMCS and PLESK 11 will be aware that when a user purchases a package they will get the error of Apache restarting causing WHMCS to time out and not present the user with a blank screen or a "No Data Received" screen.

I found that it was possible to add a row into the misc table of the psa database which should force apache to restart gracefully, which for me hasn't helped at all.

I found that there were many PERL scripts in circulation that change the websrvmng and force it to restart gracefuly upon package creation,. Yet again this didn't help me in any way.

Has anyone found a good working fix for this? I believe most people find joy in the database insert, which I have done and then restarted all services/server and WHMCS still times out.

Many Thanks for any responses received.

 

[abdi]

You need to check with your mySQL configurations and ensure you have increased mysql timeout to a higher value and also increase php execution timeout still to a higher value.

Or, have you already done that too?

 

[Kayatoo]

I have the following,

My etc/my.cnf has;
wait_timeout=28800
interactive_timeout=28800

My php.ini;
max_execution_time=300

Are these acceptable values?