• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Issue Windows changing smartermail DNS

TheHostingHeroes

Basic Pleskian
When Plesk updates we have found that it is making changes to smartermail DNS

for example in protocol settings in smartermail we use google dns 8.8.8.8 / 8.8.4.4

plesk is changing it to IPv6 DNS and we don't support IPv6 so all emails then fail for our customers as smartermail cant resolve the IPv6 DNS servers.
 
During reconfiguration of SmarterMail Plesk reads DNS settings from system (DNS servers settings from Network adapter).
If there are IPv6 addresses specified and if you are using SmarterMail 11 or higher, then Plesk will set all IP addresses including IPv6 to the SmarterMail.
Currently this behavior is by design.

As I understand, you have configured SmarterMail to use its own DNS settings. So DNS settings on network interface and in SmarterMail are different.
Is it possible for you to update DNS settings in system as well?
 
Back
Top